Refugee Case Manager
Company: Lutheran Services Florida
Location: Fort Myers
Posted on: May 4, 2024
Job Description:
Lutheran Services Florida (LSF) envisions a world where children
are safe, families are strong, and communities are vibrant.
LSF is looking for a talented - - - - - - - - - - - - -Refugee Case
Manager who wants to make an impact in the lives of others.
The hours for this role are 8:30am - 5:00pm.
Purpose and Impact:
Provide trauma-informed case management services and referral
provision in order to assist clients reach their goals.
Essential Functions:
- Provide comprehensive case management services to program
participants by researching community partners and making referrals
to appropriate social service agencies, community-based
organizations and/or social service providers.
- Recruit program participants through internal referrals and
outreach to eligible individuals.
- Complete eligibility screenings for all participants recruited
by or referred to the PC Program.
- Conduct comprehensive intakes for all participants determined
eligible for the program.
- Develop goal-oriented, client-centered self-sufficiency plans
with each enrolled program participant, addressing their long- and
short-term needs and goals.
- Provide extended/enhanced cultural orientation workshops to
program participants as needed.
- Guide program participants through referrals, providing follow
up, check-ins and assistance, ensuring all services are
linguistically and culturally appropriate.
- Screen for direct participant financial assistance eligibility
in accordance with LIRS basic needs direct assistance practice,
facilitate disbursement and conduct all necessary follow-up and
associated financial reporting.
- Maintain regular contact and positive rapport with all PC
participants.
- Collaborate closely with other LSF case managers to facilitate
PC enrollment of referred participants and coordinate services to
dual-enrolled participants.
- Provide ongoing guidance to and communication with volunteers
matched with PC clients for English tutoring, career mentorship and
more, as needed.
- Participate in PC community coordination, capacity building and
partnership development activities in the service area.
- Complete case notes and required assessments in online database
in a timely and consistent manner.
- Maintain comprehensive case files for each enrolled
participant, ensuring client confidentiality and protection of
personally identifiable information.
- Acquire comprehensive knowledge and thorough understanding of
programmatic requirements of PC Program.
- Attend ORR, LIRS, LSF, and other resettlement agency workshops
and trainings centered on trauma-informed case management, PC
specific vulnerability support, community-based mental health
support, economic self-sufficiency and more.
- Trains, supervises and supports PC Program Interns and
volunteers.
- Prepares PC Program reports as required.
- Performs other related duties as assigned.
Other Functions:
- May enter all financial transactions of the client's funds into
the IRIS system as well as accounting per procedures in a timely
manner.
- May create and document check request vouchers for all R&P
clients per scheduled if necessary.
- Must possess a clean/valid Florida Driver License, reliable
transportation and proof of insurance (transcript of driving record
will be requested from the Department of Motor Vehicle at the time
of hire).
- Completes inventory control data entry form from DPVs, enters
information in the database, and tags all the equipment and
furniture regularly.
- Provides indirect supervision of Resettlement Program
staff.
- Assists manager with RFP and other project.
- Assists Manager in enforcement and attaining program
goals.
- Provides training to program staff if necessary.
Physical Requirements:
- Able to travel to other counties.
- Able to sit and stand for long periods of time.
- Able to utilize office equipment.
- Able to work in fast paced environment.
Education:
Bachelor's degree in a Social Work or behavioral/human services
field or two years of experience providing case management and/or
social services preferred.
Experience:
- Case management experience is strongly encouraged.
- 3-year experience preferred working with refugee or
immigrants.
- Cross-cultural or international experience preferred.
Skills:
- Proficiency in Microsoft Office applications
- Knowledge of community resources and ability to connect
families to community services.
- Excellent verbal and written communication skills
- Critical assessment and analysis skills
- Ability to work and deal a diverse group of clients.
- Must be able to keep confidential information.
- Bilingual English/Ukrainian or Russian required.
Other:
Must demonstrate sensitivity to our service population's cultural
and socioeconomic characteristics and needs.
Principal Accountabilities:
- Reports to Manager
- Must be a team player with monitors as well as other clerical
staff.
- Accurate, complete and timely submission of required reports
and documentation to LIRS & LSF.
- Effective working relationship with clients
(providers).
- Adherence to LSF policies and procedures.
Why work for LSF?
LSF offers 60 programs across the state of Florida serving a wide
range of populations in need.---Mission Driven staff members become
part of the LSF community while transforming the lives of those in
need. Our staff additionally find growth opportunities as they
explore areas of interest within the---organization.---
Amazing benefits package including:
- Medical, dental and vision
- Teladoc (24/7 access to doctors)
- Employee Assistance Program (EAP)
- Long-term disability
- Employer paid life insurance (1X salary), AD&D
- Health and dependent care FSA
- 13 paid holidays + 1 floating holiday
- Generous PTO policy
- 403(b) Retirement plan with 3% discretionary employer
match
- Tuition reimbursement
Lutheran Services Florida embraces diversity, equity and inclusion
in all business practices. LSF is proud to be an equal opportunity
employer.
Keywords: Lutheran Services Florida, Fort Myers , Refugee Case Manager, Executive , Fort Myers, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...