Client Success Associate (Spanish Speaking)
Company: Gartner
Location: Fort Myers
Posted on: May 5, 2024
Job Description:
About the role:The Client Success team follows a Client for Life
Philosophy, and individuals in this role ensure that every Gartner
client receives value far exceeding their investment. Associates
seek to understand and surface client's business priorities,
breakdown challenges, and identify the most effective ways to
support the client in making the right decisions for their
business. They are responsible for onboarding clients, proving the
concept of Gartner services, and stimulating client engagement of
products that are used by large client teams.What you will do:
- Build, develop and manage relationships with a variety of
clients ranging from senior C-levels to more junior client
professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and
Sales practices ensuring they are successful in the utilization of
their Gartner subscription, resulting in customer satisfaction,
retention, and growth
- Introduce Gartner services and capabilities to new clients and
communicate value to decision makers
- Facilitate client calls and engagements to surface client
priorities, and recommend a program of action that drives high
value and return of investment on their Gartner membership
- Collaborate with internal Gartner partners to overcome
obstacles and maximize the value Gartner delivers to clients
- Conduct regular reviews of client book of business looking into
performance and key client engagement metricsWhat you will need:
- 6+ months relevant professional and/or internship
experience
- Proven track record of success fueled by a passion for
delighting clients
- Strong communication, collaboration, prioritization, critical
thinking, and influencing skills
- Bachelor's degree preferred
- Must be bilingual (English & Spanish)What you will get:
- Competitive salary, generous paid time off policy, charity
match program, Medical, Dental & Vision Plans, Parental Leave,
Employee Assistance Program (EAP), 401K matching and more!
- Collaborative, team-oriented culture that embraces
diversity
- Professional development and unlimited growth
opportunities#LI-IP1Who are we?At Gartner, Inc. (NYSE: IT), we
deliver actionable, objective insight that drives smarter decisions
and stronger performance on an organization's mission-critical
priorities. We've grown exponentially since our founding in 1979
and we're proud to have over 19,500 associates globally that
support over 15,000 client enterprises in more than 100
countries.What makes Gartner a great place to work?Our teams are
composed of individuals from different geographies, cultures,
religions, ethnicities, races, genders, sexual orientations,
abilities and generations. We believe that a diversity of
experiences makes us stronger-as individuals, as communities and as
an organization. That's why we're recognized worldwide as a great
place to work year after year. We've been recognized by Fortune as
one of the World's Most Admired Companies, named a Best Place to
Work for LGBTQ Equality by the Human Rights Campaign Corporate
Equality Index and a Best Place to Work for Disability Inclusion by
the Disability Equality Index. Looking for a place to turn your big
ideas into reality? Join #LifeAtGartner What we offer:Our people
are our most valuable asset, so we invest in them from Day 1. When
you join our team, you'll have access to a vast array of benefits
to help you live your life well. These resources are designed to
support your physical, financial and emotional well-being. We
encourage continued personal and professional growth through
ongoing learning and development opportunities. Our employee
resource groups, charity match and volunteer programs keep you
connected to your internal Gartner community and causes that matter
to you.Gartner believes in fair and equitable pay. A reasonable
estimate of the base salary range for this role is 52,000 USD -
79,000 USD. Please note that actual salaries may vary within the
range, or be above or below the range, based on factors including,
but not limited to, education, training, experience, professional
achievement, business need, and location. In addition to base
salary, employees will participate in either an annual bonus plan
based on company and individual performance, or a role-based,
uncapped sales incentive plan. Our talent acquisition team will
provide the specific opportunity on our bonus or incentive programs
to eligible candidates. We also offer market leading benefit
programs including generous PTO, a 401k match up to $7,200 per
year, the opportunity to purchase company stock at a discount, and
more.The policy of Gartner is to provide equal employment
opportunities to all applicants and employees without regard to
race, color, creed, religion, sex, sexual orientation, gender
identity, marital status, citizenship status, age, national origin,
ancestry, disability, veteran status, or any other legally
protected status and to affirmatively seek to advance the
principles of equal employment opportunity.Gartner is committed to
being an Equal Opportunity Employer and offers opportunities to all
job seekers, including job seekers with disabilities. If you are a
qualified individual with a disability or a disabled veteran, you
may request a reasonable accommodation if you are unable or limited
in your ability to use or access the Company's career webpage as a
result of your disability. You may request reasonable
accommodations by calling Human Resources at +1 (203) 964-0096 or
by sending an email toApplicantAccommodations@gartner.com.Job
Requisition ID:87719By submitting your information and application,
you confirm that you have read and agree to the country or regional
recruitment notice linked below applicable to your place of
residence.Gartner Applicant Privacy Link: For efficient navigation
through the application, please only use the back button within the
application, not the back arrow within your browser.
Keywords: Gartner, Fort Myers , Client Success Associate (Spanish Speaking), Other , Fort Myers, Florida
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