Company: Luminary Hotel & Co.
Location: Fort Myers
Posted on: November 14, 2021
The night audit host is responsible for executing all property
service, operational, and business functions during the overnight
hours. This individual serves as the main point of contact for
guests during this timeframe to ensure an exceptional personalized
service in accordance with property, company, and brand guidelines.
Essential Functions Follow all specified day closing audit
procedures and perform related duties to successfully prepare the
hotel for the next day of business. Follow all specified procedures
to maintain and post a daily balance of all house accounts,
including running preliminary reconciliations, detail transactions,
and final reports to accounting and profit centers. Follow all
specified procedures to reconcile cashiers reports with the
restaurant system each night, researching and posting any
unresolved tickets from the day shifts. Produce accurate and timely
reports and correctly handle all cash transactions. Balance and
audit room revenue, food and beverage revenue, banquet revenue,
cashiers reports, and guest and house accounts for accuracy;
assisting the preparation of all reports relevant to daily
revenues. Transmit credit card batches. Complete and transmit daily
management and accounting reports and supporting documents. Act as
hotel system liaison during night hours. Manage all internal and
external hotel calls Ability to interact with guests by providing
exceptional customer service and share hotel knowledge using
personalization such as using the guest name. Responsible to know
all functions to showcase the hotel and the hotels unique story to
each guest. Assign and escort guest to rooms according to their
preferences paying attention to those nonverbal cues that make each
experience memorable. Process mobile arrivals and execute flawless
service in remote check in area according to property, company, and
brand guidelines. Actively engage guests in and promote hotel
loyalty program including new guest program enrollments. Collect
and verify methods of payment, produce room keys for all guests
ensuring guest confidentiality throughout their stay and beyond.
Serve as a concierge by providing local information for shopping,
dining, and recreational destinations. Be prepared to assist guests
in setting up reservations or tours in the area. Assist with guest
luggage and receive, store, and deliver both luggage and mail.
Assist and resolve any guest billing inquiries and/or concerns.
Consistently utilize Empower guest experience tool to reference,
maintain, and add guest requests and preferences in accordance with
property, company, and brand guidelines. Respond to and resolve all
guest inquiries and/or opportunities utilizing appropriate
empowerment guidelines. Report any suspicious activity or unusual
items in room to hotel leadership and/or loss prevention team
Follow scheduled shifts and follow break and lunch requirements.
Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Speak with others
using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others. Report any irregular behavior from
guests in public areas and or in room. Ability to take initiative
and handle assignments with limited supervision. Follow all hotel
policies and procedures as outlined in the team member handbook.
Maintain cleanliness and order of work area. Perform other duties
as management requests to service our guests. Qualification
Standards Education & Experience High School diploma or higher
Previous hospitality experience preferred Previous Lightspeed PMS
experience preferred Excellent customer service skills Excellent
communication skills, both verbal and written Physical Demands
Ability to sit or stand for extended periods of time. Ability to
bend. Ability to lift, pull 40 lbs. Ability to communicate clearly.
Corrected vision to normal range. Ability to work long hours as
needed. Mental Demands Make sound judgments quickly. Work on
multiple tasks, making appropriate progress towards deadlines. Able
to work independently, take direction, and provide direction to
others. Manage differing personalities within the office, the
hotel, and the community. Maintain the highest degree of
confidentiality. Ability to work effectively in stressful, high
pressure situations. Ability to effectively handle challenges in
the workplace, including anticipating, preventing, identifying, and
solving problems as necessary. NOTICE: The hotel business functions
seven days a week, 24 hours a day. All employees must realize this
fact and be aware that at all times it may be necessary to move
associates from their accustomed shift as business demands. In
addition, this is a hospitality business and a hospitable service
atmosphere must be projected at all times.
Keywords: Luminary Hotel & Co., Fort Myers , Night Auditor, Accounting, Auditing , Fort Myers, Florida
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