FortMyersRecruiter Since 2001
the smart solution for Fort Myers jobs

Tax Software Customer Service Representative

Company: Working Solutions
Location: Fort Myers
Posted on: November 11, 2019

Job Description:

Tax Software Customer Service RepresentativeUS-FL-Fort MyersJob ID: 2019-2368Type: Contract# of Openings: 1Category: Customer Service/SupportFort Myers, FloridaOverviewThis is a remote independent contractor role which provides personalized tax preparation software support through inbound phone calls and video customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions and calculations. Focus on interactions regarding software navigation, plus assist customers with locating prior years? returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Works in a fast-paced, work-at-home, customer service environment.Responsibilities

  • Excellent verbal and written communication skills.
  • Positive attitude, flexible and adaptable to change.
  • Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations.
  • Ability to effectively communication, based on a customer?s mindset.
  • Demonstrate a sincere desire to assist customers and put their needs first.
  • Contractors must be able to work at least 20 hours a week on this program during the client's operating hours of 7 a.m. to 11 p.m., Monday through Sunday. Peak times fall between January 26 to April 15.QualificationsEducation and Experience:
    • At least 1 to 2 years? experience in a high-volume customer service role (i.e. call center, retail or similar environment).Having achieved a satisfactory level of technical skill or knowledge - Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications using various browsers.
    • Experience using accounting or tax software in the past. Having prepared own taxes a plus.Competencies:
      • Technical Skills: Proficient data entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard.
        • Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.
          • Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems? within time constraints, and with available resources. Must be detail-oriented.
            • Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
              • Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
                • Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes Commitment to produce outcomes without direction and capable of finding necessary resources.
                  • Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.
                    • Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
                      • Computer Literacy: Ability to function in a multi-system Microsoft environment?using Word, Outlook, intranet, the internet and software applications.
                        • Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate.
                        • Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation.Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks. Independent contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check. We are currently not accepting independent contractors residing in California, New York Pennsylvania or Washington. Contractual RelationshipThe relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker?s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. PM16 PI115273173

Keywords: Working Solutions, Fort Myers , Tax Software Customer Service Representative, Accounting, Auditing , Fort Myers, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Accounting, Auditing Jobs

Description: Job Title: AccountantLocation: St. Petersburg FL, 33705Duration: 24 months br Description: ul li Prepare, analyze and review journal entries,
Company: US Tech Solutions
Location: Saint Petersburg
Posted on: 11/15/2019

Financial Consultant - Naples, FL
Description: With your extraordinary knowledge and incomparable integrity, we know that clients invest their trust in you. Join a team that also invests in you with key product and service offerings, sophisticated (more...)
Company: Fidelity Investments
Location: Bonita Springs
Posted on: 11/15/2019

Senior Accountant
Description: Responsibilities: ul li Balances books and prepares profit and loss, cash flow, income and balance sheet statements. li Delivers
Company: Lighthouse Professional Services
Location: Bonita Springs
Posted on: 11/15/2019

Night Auditor
Description: Job Number 19152899Job Category Finance and AccountingLocation Residence Inn Miami Sunny Isles Beach, 17700 Collins Avenue, Sunny Isles, Florida, United States VIEW ON MAPBrand Residence InnSchedule Part-timePosition (more...)
Company: Marriott
Location: Bonita Springs
Posted on: 11/15/2019

Insurance and Financial - Agency
Description: The Agent OpportunityWe look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding Have key entrepreneurial (more...)
Company: State Farm
Location: Fort Myers
Posted on: 11/15/2019

Accounting Clerk
Description: OverviewThe Crown Automotive Group has an immediate opening for an experienced, detail-oriented Accounting Clerk for our consolidated Accounting Office.--If you are interested in long term growth within (more...)
Company: Crown Automotive
Location: Saint Petersburg
Posted on: 11/15/2019

TAX Insourced Solutions for Tax Seasonal Intern - Summer 2020
Description: br A career in our Insourced Solutions for Tax practice, within Corporate Tax services, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact (more...)
Company: PwC
Location: Fort Myers
Posted on: 11/15/2019

Full Charge Bookkeeper
Description: DescriptionRobert Half is currently recruiting for an established business in SWFL that has a need for a Full Charge Bookkeeper to join their company. The ideal candidate will have prior experience in (more...)
Company: Robert Half Finance & Accounting
Location: Fort Myers
Posted on: 11/15/2019

Collections Specialist
Description: Financial Clearance Specialist II Requisition
Company: All Children's Hospital
Location: Saint Petersburg
Posted on: 11/15/2019

Description: DescriptionAccountemps is looking for a Bookkeeper in the St. Petersburg area This candidate will be responsible for Combination of Billing, Collections, Updating Customer Accounting and accounts receivable (more...)
Company: Robert Half Accountemps
Location: Saint Petersburg
Posted on: 11/15/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Fort Myers RSS job feeds