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Administrative Assistant/Customer Service

Company: EXPRESS EMPLOYMENT PROFESSIONALS
Location: Fort Myers
Posted on: May 11, 2022

Job Description:

Top JobLocated in Fort Myers, FLSalary: $20.00/hourAdministrative Assistant/Customer Service Fort Myers, FLExpress Employment Professionals is currently recruiting for an Administrative Assistant/Customer Service Representative for an aerospace company in Fort Myers.Summary: Acts as a liaison for product or service transactions.Maintains positive customer relations by providing support related to the products/services of the business unit/site.Responds to inquiries, problems or complaints that may arise.Primarily responsible for product management of component, module, or accessory projects through the facility.Additionally, supports quoting or invoicing projects and/or service management of customer requirements and requests for the facility.Job Duties: Receives, processes and verifies component/module/accessory induction information and/or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders. Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site. Prepares, generates and distributes reports, order acknowledgments, estimates and invoices as required. Compare engineering reports with estimates and invoices, identifying potential cost overruns as they occur. Initiates the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison role with service engineers, operations, logistics and materials. Provides customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives. Acts as a liaison between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed. Explains pricing, price increases, estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers. Monitors and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required. Resolves or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable. Reviews and coordinates all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement. Maintains data in the Customer Relationship Management (CRM) or SalesForce.com (SFDC) database. Manages documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). Performs assigned system maintenance to various electronic files. Service Related Projects a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed. Cultivates customer loyalty through a commitment to customer satisfaction. Supports preparation of proposals, quotes and presentations. Manages personal workload and time, adapting to change and adjusting to changing demands of the workplace. Receives, evaluates and answers customer, internal organization or sales force inquiries regarding a variety of order-related or service issues. Assists with the settlement of customer complaints. The typical minimum level of education to perform this job competently is equivalent to high school completion or equivalent to high school completion with specialized training. Hours: Monday - Friday; 8:00AM to 5:00PMSalary:$18.00 - $20.00/hrSend your resume directly tofor immediate review! Or call the office at 239-277-9675 to learn more.About Express Employment Professionals: Express can help you find the type of job that is a perfect fit for your needs and abilities, and you'll never pay a fee for our services and support; we are a Human Resources Solution company assisting business in finding top talent. Express can place you in a wide range of niche industries including Administrative, Professional, Medical, and Commercial positions. We are able to fill these needs through direct hire and contract opportunities. In 2021 we put over 2500 people to work in the Lee County Area. Let us help you today! Learn more about our local office at our website: https://www.expresspros.com/FtMyersFL/Express Office: Fort Myers (Northeast Corridor)7370 College ParkwaySuite 304Fort Myers, FL 33907

Keywords: EXPRESS EMPLOYMENT PROFESSIONALS, Fort Myers , Administrative Assistant/Customer Service, Administration, Clerical , Fort Myers, Florida

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