Front Office Representative
Company: United Digestive
Location: Fort Myers
Posted on: May 12, 2022
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Job Description:
Job DetailsJob LocationSWFL - Fort Myers - Fort Myers,
FLPosition TypeFull TimeJob CategoryNon-Clinical - Office
LocationGENERAL SUMMARY OF DUTIES: Responsible for assisting
physicians and management with all clinical, clerical and
organizational tasks revolving around patient care. Coordinates
patient check-in procedure, collects patient payments, and manages
all information necessary for patient visit.GENERAL SUMMARY OF
DUTIES: Responsible for assisting physicians and management with
all clinical, clerical and organizational tasks revolving around
patient care. Coordinates patient check-in procedure, collects
patient payments, and manages all information necessary for patient
visit.RESPONSIBILIITESDuties include but are not limited to:Greets
patients and visitors in a prompt and helpful manner; provides
instructions/directions as neededEnsures patient information is
complete and accurate; updates patient profiles and scans required
documents in Greenway if necessaryCollects co-payments and
outstanding balancesManages patient monies collected and closes
batches at end of dayProvides necessary release and HIPAA forms to
patient for completion and signatureInforms clinical staff or other
appropriate parties of patient arrivalsGenerates fee tickets when
patients arrive and assembles patient charts for next day
visitsEnsures patient referrals are obtained as required by managed
care plansMonitors schedule and organizes patient flow for office
appointments; communicates end of day no shows to the scheduling
areaMaintains clean and orderly waiting area; coordinates patient
movement, reports problems or irregularities to Office ManagerMeets
or exceeds quality and productivity standards as set by the Office
ManagerAnswers emails and voicemails and returns patient calls in a
timely and efficient mannerCompletes requests for information from
other AGA staff and ensures that they are handled promptly and
effectively to guarantee payment on patient accountsAbides by and
promotes HIPAA compliance; maintains strictest confidentiality with
regards to patient informationParticipates in staff meetings as
directed by the Office ManagerParticipates in marketing activities
as directed by the Office ManagerCross trains and performs other
office functions including phone triage, check-in/check-out,
scheduling, pre-certification, or medical records as directed by
the Office ManagerAny other duties and/or special projects as
assignedREQUIRED EDUCATION, SKILLS, AND EXPERIENCEHigh School
Diploma or GED required; Certified Medical Assistant preferred. 2-3
years of specialty clinic experience, gastroenterology experience
preferred. Front Desk representative must be computer literate and
able to operate Greenway and multiple Microsoft Office
applications. ADDITIONAL SKILLS AND EXPERIENCEFront Office
Representative must be able to:Possesses the ability to deal with
patients, visitors, co-workers, and physicians with courtesy and
respectDisplays a professional outgoing warm and helpful
attitudePossesses compassion for dealing with people who are ill
and need helpPlan, prioritize, and complete multiple tasks as
delegated by the Office ManagerWork under pressure; assess,
respond, and communicate issues in a timely mannerCommunicate
clearly with patients and coworkers through the telephone, email,
and in-personInterpret and apply clinical and non-clinical policies
and proceduresPHYSICAL/MENTAL/ENVIRONMENTAL DEMANDSRequires sitting
and standing associated with a normal office environment; travel
within the Northern Metro area required
Keywords: United Digestive, Fort Myers , Front Office Representative, Administration, Clerical , Fort Myers, Florida
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