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Front Desk Associate / Receptionist Hilton Garden

Company: Lafrance Hospitality
Location: Fort Myers
Posted on: May 12, 2022

Job Description:

Job DescriptionThe Hilton Garden Inn, a Lafrance Hospitality property, is currently looking for a self-motivated, guest-focused candidate to fill the position of Front Desk Associate. The successful candidate will be welcoming, efficient, professional, and determined to deliver a quality product with sensational service to every guest every time. As Front Desk Associate the employee is the first point of contact with the guest. Not only responsible to check guests in and out but will ensure that each guest is more than comfortable with their stay and provide guests with the best possible service. This position typically works shifts that vary between the morning shift (7am-3pm) and the evening shift (3pm-11pm)Monday-Friday, Nights, Weekends and Holidays are required.DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:*Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.*Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.*Answer the telephone in a professional manner.*Follow set procedures on posting charges and settling guest accounts.*Effectively identify and resolve problems that arise, ensuring the problem is resolved to the guests satisfaction.*Be knowledgeable of all emergency procedures and Hotel policies.*Handle all checks and cash according to Hotel policies and procedures.*Practice punctuality and timeliness when it comes to scheduled shifts and hotel-related functions.*Adhere to dress code and grooming policies.*Actively solicit guest feedback.Equal Employment OpportunityRequired experience:

  • Previous Hilton hotel experience preferred but not requiredFULL TIME Benefit Package Offered- Health, Dental, PTO, 401KTravel Benefits OfferedFront Desk, Hotel Front Desk, Customer Service, Hotel Front Desk Associate, Front Desk Agent

Keywords: Lafrance Hospitality, Fort Myers , Front Desk Associate / Receptionist Hilton Garden, Administration, Clerical , Fort Myers, Florida

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