Front Desk Associate / Receptionist Hilton Garden
Company: Lafrance Hospitality
Location: Fort Myers
Posted on: May 12, 2022
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Job Description:
Job DescriptionThe Hilton Garden Inn, a Lafrance Hospitality
property, is currently looking for a self-motivated, guest-focused
candidate to fill the position of Front Desk Associate. The
successful candidate will be welcoming, efficient, professional,
and determined to deliver a quality product with sensational
service to every guest every time. As Front Desk Associate the
employee is the first point of contact with the guest. Not only
responsible to check guests in and out but will ensure that each
guest is more than comfortable with their stay and provide guests
with the best possible service. This position typically works
shifts that vary between the morning shift (7am-3pm) and the
evening shift (3pm-11pm)Monday-Friday, Nights, Weekends and
Holidays are required.DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE
NOT LIMITED TO:*Maintain warm, welcoming and professional demeanor
when greeting and interacting with all guests.*Check guests in and
out, ensuring proper payment is received, special requests are
noted & fulfilled, and accurate information is recorded.*Answer the
telephone in a professional manner.*Follow set procedures on
posting charges and settling guest accounts.*Effectively identify
and resolve problems that arise, ensuring the problem is resolved
to the guests satisfaction.*Be knowledgeable of all emergency
procedures and Hotel policies.*Handle all checks and cash according
to Hotel policies and procedures.*Practice punctuality and
timeliness when it comes to scheduled shifts and hotel-related
functions.*Adhere to dress code and grooming policies.*Actively
solicit guest feedback.Equal Employment OpportunityRequired
experience:
Keywords: Lafrance Hospitality, Fort Myers , Front Desk Associate / Receptionist Hilton Garden, Administration, Clerical , Fort Myers, Florida
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