Entry Level Customer Service Representative
Company: Battle Marketing & Management
Location: Fort Myers
Posted on: July 10, 2025
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Job Description:
About Us Here at Battle Marketing and Management , we pride
ourselves on providing exceptional business consulting services to
our clients. Our expertise in various industries, including
telecommunications, has allowed us to develop strategies that help
our clients reach millions across the nation. Whether it’s a
Fortune 500 company or a well-known brand, we are enthusiastic
about taking businesses to the next level through hands-on customer
service and support. About You In this role, you will be crucial in
assisting customers with their wireless service requirements,
providing customer service with confidence, attentiveness, and a
proactive approach. From activating devices to resolving service
issues and facilitating upgrades, the Customer Service
Representative’s contributions in each interaction are essential.
Entry Level Customer Service Representative Responsibilities
Provide comprehensive customer service by answering customer
inquiries about wireless device features, service plan details and
costs, and billing clarifications. Assist customers with the setup
and activation of new devices, troubleshoot technical issues, and
ensure continuous service. Inform customers about upgrade and
service plan modification options, explaining benefits and
limitations, and present promotions effectively. Actively listen to
customer concerns, empathize with their viewpoints, and take prompt
action to resolve issues. Maintain detailed records of all customer
service interactions, outlining inquiries and resolutions, and
ensure follow-up on unresolved cases. Represent Lumen positively by
demonstrating helpfulness, maintaining a thorough knowledge of
products and services. Collaborate with Customer Service
Representative team members to enhance customer experience, address
urgent matters, and identify sales opportunities.
Keywords: Battle Marketing & Management, Fort Myers , Entry Level Customer Service Representative, Customer Service & Call Center , Fort Myers, Florida
