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Technical Support Engineer

Company: VirtualVocations
Location: Fort Myers
Posted on: September 15, 2023

Job Description:

A company is looking for a Technical Support Engineer.
Key Responsibilities:

Respond to Customer tickets and assist in troubleshooting and resolving challenges
Document Customer interactions and all activity related to the issue resolution process
Manage ticket flow, escalations, SLAs, and workload

Required Qualifications:

5+ years of Technical Support experience in a technical role involving Java/J2EE expertise
Hands-on working experience with Java/J2EE, able to troubleshoot Java/Spring based applications
Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
Experience with one of the Relational Databases such as Postgres, MySQL, SQL Server
SaaS/Cloud Product Support experience

Keywords: VirtualVocations, Fort Myers , Technical Support Engineer, Engineering , Fort Myers, Florida

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