Technical Support Engineer
Company: VirtualVocations
Location: Fort Myers
Posted on: September 15, 2023
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Job Description:
A company is looking for a Technical Support Engineer.
Key Responsibilities:
Respond to Customer tickets and assist in troubleshooting and
resolving challenges
Document Customer interactions and all activity related to the
issue resolution process
Manage ticket flow, escalations, SLAs, and workload
Required Qualifications:
5+ years of Technical Support experience in a technical role
involving Java/J2EE expertise
Hands-on working experience with Java/J2EE, able to troubleshoot
Java/Spring based applications
Working knowledge of Docker, Kubernetes, Helm Chart, REST web
services, Elasticsearch
Experience with one of the Relational Databases such as Postgres,
MySQL, SQL Server
SaaS/Cloud Product Support experience
Keywords: VirtualVocations, Fort Myers , Technical Support Engineer, Engineering , Fort Myers, Florida
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