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Network Operations Engineer

Company: Burwood Group
Location: Fort Myers
Posted on: September 15, 2023

Job Description:

Company Description

**This is an onsite position in Ft. Myers, Florida

Who We Are

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Oak Brook, IL, we've grown to be a 200+ employee firm with team members spread from Southern California to North Carolina.

Burwood fosters an employee ownership culture that applauds both teamwork and personal growth. We've cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are.

Job Description

What You'll Do

Burwood is currently looking for candidates to join the network engineering team at a client in Fort Myers, Florida. This role will report to the Burwood Director onsite at the client and will work collaboratively with the client's team, Burwood's Managed Services teams, and Burwood's Professional Services teams to provide assistance with architecting, engineering, managing, supporting, and upgrading the customer's network environments.

This role will also give you the opportunity to get hands on with the latest infrastructure and cloud technologies, including Unified Communications, LAN/WAN, Cloud, security, wireless, and more. The Burwood Managed Services (BMS) Operations Team is constantly raising the bar for great customer support and service and we pride ourselves in hiring people who share the same passion for outstanding customer service.

Your day-to-day responsibilities will include:

  • Directly answering customer inquiries by phone, email, or ticket
  • Working directly with customers to resolve issues relating to most common infrastructure technologies, including Network (WAN, LAN, Wireless), Unified Communications (UC) suite, Microsoft, Citrix, etc.
  • Monitoring and responding to active events in an urgent matter
  • Ensuring tickets are addressed and brought to resolution within specified SLAs
  • Writing knowledge base and runbook articles for the BMS Operations team and our customers
  • Helping to create operations process for the Burwood Managed Services team In addition to the day-to-day responsibilities, you will have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure to better and more quickly resolve technical issues.


    Who You Are
    • You enjoy the challenge of problem solving in a technical environment.
    • You have a passion for customer service and doing the right thing for the customer at all times.
    • You have advanced customer service skills/soft skills and experience in handling customer relations.
    • You maintain a professional demeanor and have excellent communication skills whether that be in-person, over-the-phone or e-mail.
    • You pay strict attention to detail in all that you do to ensure minimal risk to the environment.
    • You enjoy working flexible hours, working when it is necessary and taking the time off you need to ensure you're always at the top of your game.
    • You take responsibility and are accountable for your work.
    • You love to be part of something bigger than you and work to see the team succeed above all.
    • You are motivated to learn and grow in your career and can adapt to change or business needs. The Tech Stuff
      • Experience designing, deploying, and supporting functional networks (WAN, LAN, Datacenter, Wireless)
      • Understands how to protect infrastructure by implementing network security measures
      • Experience monitoring, managing, and responding to alerts generated by monitoring tools
      • Ability to troubleshoot all facets of a network and security infrastructure (firewalls, site-to-site and remote access VPN, IDS/IPS, routing and switching)
      • GCP, AWS, Azure experience a Plus
      • Basic understanding of EUC, load balancers, Windows, Linux, and virtualization
      • Scripting and Automation knowledge a plus Additional Information

        The Perks

        If you ask any of our employees here at Burwood "what we love", the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:
        • Flexible work-from-home policy
        • Generous vacation policy
        • 401(k) and Roth 401(k) savings plan, complete with a company match
        • Health, dental and vision insurance
        • Life and accident insurance
        • Short and Long-Term Disability coverage
        • Mental wellness programs
        • Flexible spending accounts for pre-tax healthcare and transit/parking expenses
        • Learning opportunities in support of career development
        • Access to financial planning expertise
          Our commitment to Diversity & Inclusion

          We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.

          Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.

Keywords: Burwood Group, Fort Myers , Network Operations Engineer, Engineering , Fort Myers, Florida

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