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Manager, RES

Company: Gartner
Location: Fort Myers
Posted on: May 15, 2020

Job Description:

Location: Fort Myers What makes Gartner Research & Advisory a GREAT fit for you? When you join Gartner, you'll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. You'll deliver must-have research through compelling client interactions, and contribute to our double-digit growth by providing clients the unbiased insight and advice they need to make the right decisions every day. Through constant learning, discovery and collaboration, you'll help clients deliver on their mission-critical priorities, grow your career and increase your industry impact. We value hard workers - and reward you with unlimited opportunity. If you're looking to explore what's next in technology and business, Gartner is looking for you. Manager, Gartner Research Engagement Services (RES)Job Description: POSITION SUMMARY Frontline client services people manager for eight to twelve direct reports. Responsible for the management of client inquiry and research requests, supported at a concierge level of support for all Gartner products. POSITION ACCOUNTABILITIES AND SPECIFIC DUTIES Overall accountability for all client inquires: Manage the workload of associates to ensure needs of internal and external clients are met in a timely manner and daily service level targets are attained. Manage, mentor and motivate subordinates through individual development, performance management and daily training to achieve the goals of Gartner and the associates. Drive pro-active, profile based fulfillment, conduct customized searches and proactively send relevant research and information based on customer profile. Broker all research requests and inquires: receive request, interpret and deliver client responses customized to the clients' expectations. Coordinate and facilitate access to Gartner analysts. Thorough knowledge of Gartner research, a subject matter expert in multiple content areas. Assist Gartner Sales with renewal and client retention driving opportunities Job Requirements Bachelor's degree required, Major in Business or IT preferred. IT industry experience preferred, with a client focus.Two to three years of experience managing direct reports. Knowledge, understanding and keen interest in technology.Strong interpersonal and relationship building skills. Excellent verbal and written communication skills. Ability to prioritize and handle multiple requests concurrently. Ability to problem solve and bring timely resolution to issues. Job Requisition ID:44852 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policyFor efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Keywords: Gartner, Fort Myers , Manager, RES, Executive , Fort Myers, Florida

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