General Manager
Company: ClearChoice Dental Implant Centers
Location: Fort Myers
Posted on: June 24, 2022
Job Description:
ClearChoice Dental Implant Centers are a national network of
dental implant centers founded in 2005 to provide innovative dental
implant care to patients across the United States. ClearChoice has
experienced strong growth over the years and today is a leader in
the United States in providing dental implant treatments. Driven by
a collective desire to improve the lives of prospective patients,
ClearChoice helps people reclaim their health, smile and
confidence. Beyond restoring teeth, this is about people getting
their lives back. This mission-focused work has enabled the
ClearChoice network to achieve four straight years of double-digit
growth, yet we've only reached a small portion of the population
who could benefit from ClearChoice services. ClearChoice Management
Services, LLC (CCMS) provides administrative practice management
services to the ClearChoice network.
We are searching for individuals who can help us continue pursuing
our goal of reaching prospective patients and helping to transform
their lives. When you join ClearChoice, you are joining a team of
individuals with passion, conviction, and integrity whose mission
is to be the Platform of Hope for those in need of our services.
Come help us write the next chapter of our story!
Summary
At ClearChoice, our objective is to ensure the highest quality of
care by not only using specialists to deliver treatment, but to
have all the specialists at one location, working together as a
team, and supported by state-of-the-art imaging equipment and an
on-site lab. We are committed to providing life-changing procedures
to our patients while they experience world-class customer
service.
The General Manager will manage the business operations of a $15MM+
operation through the development of strong partnership relations
with Doctors, the Management Group and the staff. This position
ensures the alignment of the practice with the core purpose and
beliefs of the network. You will also manage the financial
performance of the practice, employee performance and development
of existing and new processes.
Essential Functions
- Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
- Reviews analysis of activities, costs, operations and forecast
data to determine center progress toward stated goals and
objectives
- Confers with divisional leadership and center Dr, to review
achievements and discuss required changes in goals or objectives
resulting from current status and conditions
- Participates in formulating and administering company policies,
directing and coordinating all divisional department activities to
develop and implement long-range goals and objectives to meet
business and profitability growth objectives
- Responsible for ensuring best practices are in place. Able to
manage scheduling efficiency, problem solve spontaneously and
proactively plan ahead. Responsible for ensuring the development of
center staff is scheduled and able to coach and manage performance
as necessary.
- Reviews and approves preparation of accounting analysis for
budgetary planning and implementation, production efficiency,
financial reporting, budgetary planning and submittal for capital
expenditures
Additional Responsibilities
- Manage full revenue performance of the center, including
managing performance of all staff
- Review and manage key performance indicators including sales,
collections, healthcare financing, close
- rate, collection ratio, percentage to target, and pipeline
metrics
- Develop and manage the partnership between the Company and the
Doctor through the consistent communication of core purpose and
beliefs and collaborate with leadership to resolve issues in
conflict with them. Foster strong relationships with our Doctor
Partner to ensure alignment to strategic objectives throughout the
center.
- Manage the annual operating planning process in accordance with
Company financial guidelines to ensure the attainment of the
company's strategic objectives
- Regularly review and interpret the financial performance of the
practice to ensure plan achievement and profitability targets.
- With support from the Supply Chain Department implement best
practices, purchasing guidelines and protocols which effectively
leverage the collective buying power of the ClearChoice
network.
- Manage and report the practice assets through effective
inventory control, supply chain, procurement and AR management to
ensure effective inventory utilization and practice
efficiency.
- Collaborate with the Clinical Affairs Department to support
clinical training programs and mentoring for clinical staff to
ensure the clinical staff meets the technical requirements of their
positions.
- In collaboration with Human Resources, manage directly and
through others, the performance management and development of staff
to ensure the retention, employee development, succession planning,
career-pathing and performance of employees.
- Performs other similar tasks as necessary to ensure that the
practice meets its metrics in support of strategic and
profitability objectives.
- Operate with the utmost standards of confidentiality in all
facets of patient information, employee and HR matters, and
intellectual property as well as revenue and profitability.
- Manage the Center's P&L as it relates to controllable
supplies, expenses and Center labor; work with the physicians to
explain financial results of the Center, discrepancies to targets
and influence additional cost management measures.
- Work with Front Office team to enforce, oversee and administer
policy in the following areas:
- Clinical set up and adherence o Center employee management o
Procurement spend management o Capital equipment repair approval o
Patient finance oversight o Compliance oversight
- Serve as point of contact for the corporate support office and
collaborate with the different support departments (i.e.
Accounting, HR, Marketing, Compliance) to ensure the center is
fully utilizing the support available to it to run an effective and
profitable operation
- Monitor and manage consult flow for consistency, efficiency of
doctor/staff time
- Monitor and manage surgical schedule to maximize surgeons
time
- Work with corporate Compliance Department to ensure training,
HIPAA compliance, & documentation requirements are met, licenses
are up to date and appropriate approvals are obtained
Leadership
Requirements:
- In collaboration with the Recruiting Department, hire, direct
and manage center level staff
- In collaboration with Human Resources, implement employee
performance management programs. Participate in corporate
succession planning activities, write and deliver employee reviews,
keep close tabs on employee morale and create a positive working
environment.
- Technology and Continuous Improvement
- Continually improve the effectiveness of the organization and
enhance productivity, efficiency, profitability and customer
satisfaction.
- Develop, document and enforce policies, standard operating
procedures and best practices and streamline processes.
Experience/Education/Skills
- A bachelor's degree with a business concentration is required.
An MBA is preferred.
- Must have three+ years of leadership and management experience
of an operational and/or sales team.
- Healthcare industry, operations &/or practice management
experience, especially experience working with Doctors/healthcare
providers STRONGLY PREFERRED
- Experience managing in a matrixed organization or multi-entity,
multi-state environment STRONGLY PREFERRED
- Expertise in operations management, strategies and
methodologies, strategic planning and execution, and employee
motivation techniques
- Strong oral and written communication skills, excellent
analytical, planning, and process development skills, strong
business judgment, and a high level of initiative are all
required
- Demonstrated ability to articulate logical and persuasive
arguments across an organization is required
- Demonstrated ability to respond effectively to multiple
conflicting priorities, continuously prioritize deliverables and to
respond to unexpected changes is required
Compensation And Benefits
$85,000- $95,000 base compensation DOE
In addition to your base compensation, depending on position, you
may be eligible for a quarterly or annual bonus (potential bonuses
are merit based). Medical Insurance Coverage, Dental Insurance
Coverage, Vision Insurance Coverage, Retirement Plan (401K) options
are provided as an additional benefit of employment with
ClearChoice.
EOE
Keywords: ClearChoice Dental Implant Centers, Fort Myers , General Manager, Executive , Fort Myers, Florida
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