Installation Service Technician Manager

Company: Ferguson Enterprises, LLC
Location: Fort Myers
Posted on: August 2, 2022

Job Description:

Job Description: Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.Ferguson is seeking the right individual to fill a need for an Installation Service Technician Manager for our Kitchen Art division. The Installation Service Technician Manager will ensure that all aspects of field service performance are in line with Kitchen Art standards and practices. Serving as a communication hub for the various field elements, they will coordinate efforts with the Project Managers, Service Technicians, Warehouse Associates, and Installation Crews. They will serve as a link between our builders and the design/order team to ensure projects are being accurately executed.ResponsibilitiesAs an Installation Service Technician Manager, you will:Work closely with Director of Field Operations and Warranty Manager to ensure delivery and install processes are maintainedProvide installation and engineering feedback to design team on custom drawingsMentor and educate incoming service techniciansProvide oversight as direct manager for the service techniciansJob site visits to ensure Kitchen Art Standards are being heldManage labor and installation job costs to ensure margins are heldServe as a contact for Directors of Construction and the like in order to cultivate relationships with buildersLead and expand stable of installation crews as necessaryAssist with the management of installersConsult with associates and customers at job sitesPerform quality checks on the installation work to ensure proper installation practices are usedVerify that all necessary paperwork and documentation related to the installation is complete and accurateHandle installation related issues and provide solutionsPlan, schedule, or coordinate project activities to meet deadlinesParticipate in leadership meetings and represent associate concerns, policies, and guidelines to the management teamConduct regular associate meetingsRepresent the organization to customers, associates and leadership as neededQualifications A 4-year degree or equivalent experiencePrevious experience in managing teams preferredPrior experience directly installing cabinets preferredAbility to function effectively without daily oversight from managementStrong written and verbal communication skills with ability to communicate across all levels of the organizationDemonstrated attention to detail coupled with organizational skillsExcellent analytical and problem-solving skillsAbility to organize and prioritize workAbility to develop and deliver effective presentations to groupsAbility to lead and motivate individuals and teamsAbility to effectively use standard hand tools (hammer, pliers, screwdriver, etc.) and electric tools (table saw, jigsaw, circular/miter saw, etc.)Proficient use of computer systems such as Microsoft Office and web-based data systemsMust be willing to travel within assigned territoryFerguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.Equal Employment Opportunity and Reasonable Accommodation Information

Keywords: Ferguson Enterprises, LLC, Fort Myers , Installation Service Technician Manager, Executive , Fort Myers, Florida