Operations Manager
Company: Petco
Location: Fort Myers
Posted on: September 15, 2023
Job Description:
Create a healthier, brighter future for pets, pet parents and
people!
If you want to make a real difference, create an exciting career
path, feel welcome to be your whole self and nurture your
wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by
doing what's right for pets, people and our planet.
- We love all pets like our own
- We're the future of the pet industry
- We're here to improve lives
- We drive outstanding results together
- We're welcome as we are Petco is a category-defining health and
wellness company focused on improving the lives of pets, pet
parents and Petco partners. We are 29,000 strong, working together
across 1,500+ pet care centers, 250+ Vetco Total Care hospitals,
hundreds of preventive care clinics, eight distribution centers and
two support centers.
Position Responsibilities
To perform this job successfully, an individual must be able to
perform each essential job duty satisfactorily. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform essential job functions.
- Utilize a deep understanding of business acumen to measure,
analyze and diagnose business trends and to also utilize critical
thinking skills to effectively implement business improvement
plans.
- Accountable for supporting the implementation and execution of
Inventory Management through training, coaching and performance
management to include: Shrink, Animal Ordering, Cycle Counts,
Receiving, and RTV/Recall.
- Accountable for the implementation and execution of
Merchandising Management to include: Brand Standards, Pricing,
Planogram Accuracy, and Ad Set.
- Process register transactions in a way that creates a great
experience for each guest.
- Be proficient within our selling model and support guest
interactions as needed.
- Responsible the implementation and execution of Companion
Animal Operations and Aquatics (where applicable) through training
and coaching partners to include: Animal Care, Aquatics and
Companion Animal Maintenance, Regulatory Compliance, Animal
Ordering, CAPI, HAHC, CAPC and Vet Care/Relationships.
- Responsible for the implementation and execution of Omni
Channel through training and coaching partners to include: BOPUS,
Loyalty Programs, Ship-from-store, Curbside, Extended Aisle, and
overall Guest Experience.
- Accountable as Leader on Duty for supporting for supporting Pet
Care Center execution, training, communication and maintenance of
company initiatives, programs, legal compliance, policies,
procedures, safety practices, and promotions.
- Recruit, Hire, Train, coach, and develop Pet Care Center
operations partners in close partnership with the sales team.
- Promote a positive leadership culture of teamwork, inclusion,
and collaboration.
- Operations Managers are expected to display and champion the
Petco Leadership Expectations. Other Essential Duties
- MODEL INSPIRING LEADERSHIP. Model leadership and selling
behaviors to Pet Care Center partners and associates. Provide
leadership to maintain a positive business climate that motivates
Pet Care Center teams in alignment with our company goals. Serve as
an effective advocate for change and growth.
- PROMOTE SAFETY. Ensure Petco policies, procedures and safety
standards are closely observed and executed, and all new policies
and procedures are properly implemented in the Pet Care Center.
Bottom line, the safety of partners, guests and pets is our #1
priority.
- FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture
that encourages partners to seek and formulate ideas and
opportunities that increase efficiency and that improve guest
engagement, guest satisfaction and company image. Ensure a culture
that values and promotes teamwork.
- PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench
with partners who can successfully execute the company's plans,
meet objectives, and manage an engaged workforce. Ensure
continuation of excellence in Petco's partners through
developmental programs and leadership opportunities.
- ENGAGE AND BE PRESENT. Represent Petco's brand and image at a
high level through strong culture and positive leadership. Lead our
team in a way that is committed to high standards within a fun
working environment. Education and Experience
A high school diploma or its equivalent required; some college
level business/management courses preferred.
2 or more years of management experience or the equivalent is
required, with 3 or more years preferred.
Must be licensed to operate a motor vehicle.
Proficiency in communication skills, organizational skills, and
computer skills required to include: Outlook, Word, Excel,
PowerPoint, and other applications as needed.
Demonstrates proficiency in areas of general business practices,
basic business & finance acumen, analysis and problem-solving
skills, and high focus on people development & guest service.
A qualified applicant will possess an aptitude for demonstrating
strong guest service and the ability to instruct others.
Supervisory Responsibility
- The Operations Manager directly supervises the Operations
Leader and Operations Partners.
- Provides quick and courteous service to all guests throughout
the Pet Care Center.
- Ensures high merchandising standards are maintained throughout
the Pet Care Center.
- Ensures that the Pet Care Center is opened and / or closed in
accordance with established P&Ps as it applies to SFS
operations.
- In partnership with the Pet Care Center leaders, ensure proper
Pet Care Center attendance processes are being maintained.
- Adhere to and promote established safety procedures for
partners, guests, and pets.
Work Environment
This role is expected to provide support during key operational
hours, with weekend availability. Most job duties are conducted
indoors, although occasional merchandise stocking, customer
carry-outs, and bank deposits will require that a partner leave the
Pet Care Center briefly. Because this position requires bending,
kneeling, moving merchandise (up to 50 pounds, as necessary) and
standing for long periods of time, there may be risk of injury
resulting from failure to follow safety precautions and procedures.
A limited amount of travel will be required.
Contacts
This position has continuous contact with the public at the Pet
Care Center and at Pet Care Center -related events, and regular
contact and exchange of information with other departments in the
field, Distribution Centers, and at the Support Centers. Contact
outside of PETCO may be required to coordinate merchandise returns,
ordering parts, Pet Care Center repairs, coordination of
vaccination clinics, Pet Care Center events, vendor meetings,
etc.
Equal Opportunity Employer
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.
Keywords: Petco, Fort Myers , Operations Manager, Executive , Fort Myers, Florida
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