Refugee Case Manager
Company: Lutheran Services Florida
Location: Fort Myers
Posted on: May 4, 2024
Job Description:
Lutheran Services Florida (LSF) envisions a world where children
are safe, families are strong, and communities are vibrant. LSF is
looking for a talented - Refugee Case Manager who wants to make an
impact in the lives of others. The hours for this role are 8:30am -
5:00pm. Purpose and Impact: Provide trauma-informed case management
services and referral provision in order to assist clients reach
their goals. Essential Functions:
- Provide comprehensive case management services to program
participants by researching community partners and making referrals
to appropriate social service agencies, community-based
organizations and/or social service providers.
- Recruit program participants through internal referrals and
outreach to eligible individuals.
- Complete eligibility screenings for all participants recruited
by or referred to the PC Program.
- Conduct comprehensive intakes for all participants determined
eligible for the program.
- Develop goal-oriented, client-centered self-sufficiency plans
with each enrolled program participant, addressing their long- and
short-term needs and goals.
- Provide extended/enhanced cultural orientation workshops to
program participants as needed.
- Guide program participants through referrals, providing follow
up, check-ins and assistance, ensuring all services are
linguistically and culturally appropriate.
- Screen for direct participant financial assistance eligibility
in accordance with LIRS basic needs direct assistance practice,
facilitate disbursement and conduct all necessary follow-up and
associated financial reporting. -
- Maintain regular contact and positive rapport with all PC
participants.
- Collaborate closely with other LSF case managers to facilitate
PC enrollment of referred participants and coordinate services to
dual-enrolled participants.
- Provide ongoing guidance to and communication with volunteers
matched with PC clients for English tutoring, career mentorship and
more, as needed.
- Participate in PC community coordination, capacity building and
partnership development activities in the service area.
- Complete case notes and required assessments in online database
in a timely and consistent manner.
- Maintain comprehensive case files for each enrolled
participant, ensuring client confidentiality and protection of
personally identifiable information.
- Acquire comprehensive knowledge and thorough understanding of
programmatic requirements of PC Program.
- Attend ORR, LIRS, LSF, and other resettlement agency workshops
and trainings centered on trauma-informed case management, PC
specific vulnerability support, community-based mental health
support, economic self-sufficiency and more.
- Trains, supervises and supports PC Program Interns and
volunteers.
- Prepares PC Program reports as required. -
- Performs other related duties as assigned. Other Functions:
- May enter all financial transactions of the client's funds into
the IRIS system as well as accounting per procedures in a timely
manner.
- May create and document check request vouchers for all R&P
clients per scheduled if necessary.
- Must possess a clean/valid Florida Driver License, reliable
transportation and proof of insurance (transcript of driving record
will be requested from the Department of Motor Vehicle at the time
of hire).
- Completes inventory control data entry form from DPVs, enters
information in the database, and tags all the equipment and
furniture regularly. -
- Provides indirect supervision of Resettlement Program
staff.
- Assists manager with RFP and other project.
- Assists Manager in enforcement and attaining program
goals.
- Provides training to program staff if necessary. Physical
Requirements:
- Able to travel to other counties.
- Able to sit and stand for long periods of time.
- Able to utilize office equipment.
- Able to work in fast paced environment. Education: Bachelor's
degree in a Social Work or behavioral/human services field or two
years of experience providing case management and/or social
services preferred. Experience:
- Case management experience is strongly encouraged.
- 3-year experience preferred working with refugee or
immigrants.
- Cross-cultural or international experience preferred. Skills:
- Proficiency in Microsoft Office applications
- Knowledge of community resources and ability to connect
families to community services.
- Excellent verbal and written communication skills
- Critical assessment and analysis skills
- Ability to work and deal a diverse group of clients.
- Must be able to keep confidential information.
- Bilingual English/Ukrainian or Russian required. Other: Must
demonstrate sensitivity to our service population's cultural and
socioeconomic characteristics and needs. Principal
Accountabilities:
- Reports to Manager
- Must be a team player with monitors as well as other clerical
staff.
- Accurate, complete and timely submission of required reports
and documentation to LIRS & LSF.
- Effective working relationship with clients (providers).
- Adherence to LSF policies and procedures. Why work for LSF? LSF
offers 60 programs across the state of Florida serving a wide range
of populations in need. Mission Driven -staff members become part
of the LSF community while transforming the lives of -those in
need. Our staff additionally find -growth opportunities -as they
explore areas of interest within the organization. Amazing benefits
package including:
- Medical, dental and vision
- Teladoc (24/7 access to doctors)
- Employee Assistance Program (EAP)
- Long-term disability
- Employer paid life insurance (1X salary), AD&D
- Health and dependent care FSA
- 13 paid holidays + 1 floating holiday
- Generous PTO policy
- 403(b) Retirement plan with 3% discretionary employer
match
- Tuition reimbursement Lutheran Services Florida embraces
diversity, equity and inclusion in all business practices. LSF is
proud to be an equal opportunity employer.
Keywords: Lutheran Services Florida, Fort Myers , Refugee Case Manager, Executive , Fort Myers, Florida
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