FortMyersRecruiter
the smart solution for Fort Myers jobs

Service Manager

Company: MarineMax
Location: Fort Myers
Posted on: September 13, 2018

Job Description:

Service ManagerFort Myers-FTPosition Type: Full Time - PermanentService Manager Summary The Service Manager is responsible for managing the service department and service team. Responsibilities include working with the customer (either internal or external) to obtain the information required to perform the work on the boat, and following through to make sure the work is completed correctly the first time and in a timely manner. Position Relationships: Reports To: Store Manager Key Internal Relationships:Store/Sales Managers, Shared Services, Parts Department, Service Department, Sales Team Direct Reports:Service Team Responsibilities of Service Manager Includes * Oversee day-to-day service operations including scheduling and distribution of work for service advisors, technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders. * Hire, train, motivate, coach, monitor and evaluate the performance of all service team members.. * Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion. * Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order. * Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced. * Greet customers and determine needs, providing clear and precise instructions on the work order for the service team. * Promote the sale of additional labor services, parts and accessories in a professional manner for each customer. * Estimate cost of repairs and prepare itemized work orders listing costs of parts and labor. * Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval. * Coordinate technical and product knowledge training for service team and provide technical assistance as needed. * Routinely inspect quality of work performed as required, prior to delivery to the customer. * Implement safe, effective and efficient work procedures. * Maintain production reports on all service staff. Verify production compensation earned and report to payroll department. * Insure continuous financial growth of department, develop and exceed budgets, and manage expenses and department profitability. * Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members. * Other duties as assigned PM17 Key Result Areas for Service Manager : * Internal/external customer satisfaction/FANS * Turnaround time and effectiveness of repairs completed * Service department gross profits * Timeliness and accuracy of paperwork * Safety Records * Ongoing training programs for service staff Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled PI104340964

Keywords: MarineMax, Fort Myers , Service Manager, Executive , Fort Myers, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Marketing Analytics and Operations Manager
Description: If you are a hands-on Salesforce expert, have a deep analytical/technical background and love deriving Marketing and Sales insight from the numbers, this new role at Flightdocs could be for you The (more...)
Company: Flightdocs
Location: Bonita Springs
Posted on: 09/23/2018

14G Air Defense Battle Management System Operator
Description: Are you always looking toward the sky, dreaming of a fantastic future Then things are definitely looking up for you in the Army National Guard. As an Air Defense Battle
Company: Army National Guard
Location: Bradenton
Posted on: 09/26/2018

Entry Level Sales and Sales Management
Description: Job DescriptionAbout the Job Do you seek personal satisfaction, the opportunity to advance, work/life balance and unlimited earning potential If you're motivated to achieve your dreams, we'll provide (more...)
Company: Bankers Life
Location: Sarasota
Posted on: 09/23/2018


Clinical Director
Description: Clinical Director Aspire Health is the nation s leading non-hospice community-based palliative care provider. Aspire specializes in providing an extra layer of support to patients facing a serious illness (more...)
Company: Aspire Health
Location: Fort Myers
Posted on: 09/22/2018

Manager of Housekeeping - SpringHill Suites Orlando Lake Buena Vista in Marriott Village (18002J4L)
Description: Heres To Your Journey with Springhill Suites Exciting opportunity for a high performing leader to oversee housekeeping for the Springhill Suites 402 Rooms at the Marriott Village. Also will gain experience (more...)
Company: Marriott International
Location: Lakeland
Posted on: 09/24/2018

RN/Director of Case Management (870716) $15,000 sign on bonus
Description: JOB CODE: 870716 RN/Director of Case Management LOCATION: Palm Beach County, FL Do you have leadership experience in acute care hospital case management and want to be a part of a team providing compassionate, (more...)
Company: Veritas Global Consulting Group, LLC
Location: Boynton Beach
Posted on: 09/24/2018

Sales Manager Pipeline
Description: Join a powerful company with empowered associates br Begin your success story here br br Sales Manager br Looking for a career that combines your brilliant people skills with your enthusiasm (more...)
Company: Aaron's, Inc.
Location: Lakeland
Posted on: 09/21/2018

Nurse Case Manager - 1+ Year Nurse Case Management REQUIRED
Description: Nurse Case Manager - 1 Year Nurse Case Management REQUIRED trustaff is currently seeking an experienced Nurse Case Manager RN for a 13-week travel contract.RN Case Managers are registered nurses who (more...)
Company: Trustaff
Location: Saint Petersburg
Posted on: 09/23/2018

Nurse Case Manager - 1+ Year Nurse Case Management REQUIRED
Description: trustaff is currently seeking an experienced Nurse Case Manager RN for a 13-week travel contract.RN Case Managers are registered nurses who develop, implement, and evaluate individualized patient care (more...)
Company: Trustaff
Location: Saint Petersburg
Posted on: 09/23/2018

14G Air Defense Battle Management System Operator
Description: Are you always looking toward the sky, dreaming of a fantastic future Then things are definitely looking up for you in the Army National Guard. As an Air Defense Battle
Company: Army National Guard
Location: Sarasota
Posted on: 09/24/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest Florida jobs by following @recnetFL on Twitter!

Fort Myers RSS job feeds