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MVP Client Financial Services Strategy & Operations

Company: Marketing / Research Services, Ft Myers, FL
Location: Fort Myers
Posted on: May 19, 2019

Job Description:

What makes Company a GREAT fit for you When you join Company, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Company is the place for you. MVP, CFS When you join Company, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Company is where you want to be. Position’s Location: Our Southwest Florida (Fort Myers) Company Campus is our largest office globally with 1,700 associates across four buildings. This location offers associates amenities which include two onsite cafes, onsite gym, outdoor walking track, open patios, and modern work spaces which foster a creative and positive work environment. Looking for a healthy balance of work and play You’ll love our Southwest Florida location. World class beaches, exciting nightlife, affordable cost of living, and top local schools and universities are just a few of the reasons why our area is one of the fastest-growing in the nation. About this role: Global Process Owner of Order to Cash team including Billing, Credit & Collections, Customer Payment Processing and Order Management. What you’ll do: Set vision and strategy for teams; make regular updates and adjustments to accommodate new business needs and firm growth. Anticipate change and disrupters and have plans in place to mitigate risk and ensure success. Lead team through transformational change designing organization and process for the future. Translate business needs into specific goals for teams and ensure successful delivery. With teams, identify, design and ensure successful implementation of innovative initiatives and systems to improve service, operations, scalability and accuracy of process; gain consensus and funding to support initiatives Define, develop & establish the skills, roles & responsibilities and staffing plan for teams Design and implement effective operating procedures and policies that meet the needs of the organization with the right balance of flexibility and standardization Develop, grow and inspire multiple levels of leaders within the CFS organization. Define and implement key performance metrics to ensure high levels of service, accuracy and performance. Continually assess talent with a focus on retention of top talent. Collaborate with key stakeholders and peers to action feedback (from Sales and others) and drive process efficiencies, best in class service, and a strong partnership. Improved team and Sales productivity and scalable process to support the company’s continued growth Consistent, accurate and timely data for reporting individual and company performance Improve company cash flow Establish a strong, effective, and motivated team What you’ll need: 15+ years in management/leadership roles with track record of successful delivery in service and operations; experience driving organizational change and improvements Exceptional leadership and proven ability to build teams, retain talent and drive performance improvement Extensive experience in presenting and communicating ideas to key stakeholders and convey key concepts and ideas across all areas of the organization, up to and including C-level executives Exceptional problem-solving skills, issue resolution and analytical thinking Transformational leader who embraces and can lead through change Ability to develop & execute operational strategies and to develop/establish the framework, infrastructure & process to support strong business processes Successful track record of prompt, data driven decision making and influencing skills as well as strong interpersonal and organizational skills Experience leading and overseeing successful system and process implementation Excellent written and verbal communication skills with ability to communicate at all levels of the organization, up to and including C-level executives Who you are: Motivated, high-potential performer, with demonstrated ability to influence and lead Strong communicator with excellent interpersonal skills Able to solve complex problems and successfully manage ambiguity and unexpected change Teachable and embracing of best practices and feedback as a means of continuous improvement Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

Keywords: Marketing / Research Services, Ft Myers, FL, Fort Myers , MVP Client Financial Services Strategy & Operations, Executive , Fort Myers, Florida

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