Therapy Services Representative - Float - AFO (St. Petersburg Area)
Company: Orthopaedic Solutions Management
Location: Saint Petersburg
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Position Summary: The Therapy
Services Representative will be responsible for all aspects of
Therapy front end office functions from greeting the patient on the
first visit, through their final visit at discharge. Major areas of
the Front Desk Representative include benefit verification and
authorization, patient financial responsibility collection, Therapy
chart maintenance, patient scheduling, financial end of day
collection reconciliation, and patient follow up on all Business
Office related functions regarding Therapy Visits. Key
Responsibilities: Provide Excellent Customer Service at all times.
Obtain therapy benefits for all patients including new, splint, and
Home Programs two days in advance after the patients appointment
Obtain therapy benefits through insurance websites that allow this
to be done online. Print benefits and keep in chart Obtain
authorization for Therapy visits two days in advance, through
Online Portals or direct phone contact to the insurance companies.
Monitor patient visit count and obtain reauthorization as needed
for continued Therapy Visits. Communicate when needed to Primary
Care Physician, Insurance companies, and Case Manager/Adjustors
when authorization is needed for patient. Create/prepare new
patient therapy charts; always keep all charts neat and orderly.
Attend and participate in the monthly staff and FD meetings in your
clinic. Ensures that all tasks are completed after leaving at the
end of your schedule shift. Acknowledge and greet all patients upon
arrival to the Therapy department. Collect all co-payments,
co-insurance and deductibles at the time services are rendered.
Explain in detail all new patient paperwork including benefits to
all new patients Daily chart preparation for all new and continued
patients. Prepare all patient charge tickets for Business Office
processing. Follow up on all inactive patients. Schedule all
Therapy New and Established patients per the Therapy Plan of Care.
Communicate well with patients, visitors, and all FOI team members
Complete Chart Discharge procedures and prepare for Medical
Records. Distribute and Collect Mail 2 times a day Assure
compliance with all company plans, policies and procedures set
forth by the Florida Orthopaedic Institute All other duties as
assigned. About You: High School Diploma or equivalent. Must have
excellent customer service skills. Ability to multi-task Minimum 1
year experience in the medical environment At FOI our goal is to
provide our patients with world-class orthopedic care. Our mission
of providing the best care encompasses not only the care the
physician provides, but all medical and administrative aspects of
the patients encounter with Florida Orthopaedic Institute (FOI) as
well. Every staff member plays a vital role in this mission. We
take pride in receiving the Patriot Award from the Department of
Defense for the support that we give to National Guard and Reserve
members who are employed by FOI. We are committed to encouraging a
culture of inclusion reflective of the communities we serve, and we
provide equal opportunity to all. Florida Orthopaedic Institute
conforms to the spirit as well as to the letter of all applicable
laws and regulations. What we offer: Full time opportunities
available, with room for career growth and advancement. Excellent
job security and stability, to promote an optimal work life
balance. Be part of this dynamic and growing high level Therapy
Services team! Orthopaedic Solutions Management is a Drug Free
Workplace We are committed to maintaining a safe, healthy, and
productive work environment. As part of this commitment, we operate
as a drug-free workplace. All candidates will be required to
undergo pre-employment drug screening and/or be subject to random
drug testing in accordance with applicable laws and company
policy.
Keywords: Orthopaedic Solutions Management, Fort Myers , Therapy Services Representative - Float - AFO (St. Petersburg Area), Healthcare , Saint Petersburg, Florida
