FRONT DESK RECEPTIONIST
Company: Biospine Holding Company, LLC
Location: Fort Myers
Posted on: February 18, 2026
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Job Description:
Job Description Job Description JOB TYPE: Front Desk HOME
COMPANY: Gulf Coast Spine REPORTS TO: Office Manager FLSA STATUS:
Non-Exempt PRE-REQUISITE: none UPDATED/REVIEWED: 3/13/2024 SCOPE OF
RESPONSIBILITIES A nonexempt position responsible for welcoming
patients to the clinic and checking patients in. ESSENTIAL DUTIES
AND RESPONSIBILITIES include the following. While this is intended
to be an accurate reflection of the current job, management
reserves the right to revise the job or to require that other or
different functions be performed when circumstances change or
exigencies require (this includes but is not limited to
emergencies, changes in personnel, workload, rush jobs, or
technological developments). Responsible for welcoming patients and
visitors in a friendly, courteous, and caring manner. Checking in
and verifying that all information in demographics, including
insurance information, are correct. Collecting payments.
Maintaining the reception area in an organized fashion. Preparing
charts for the next clinic day. Ensuring all forms and patient
information are input into the system. Completing recalls for the
week Completing FMLA in a timely manner Prepping H&P Packets
for the following week Completing MRI Auths in a timely manner
Printing and distributing Fax Folder Daily Filtering tasks.
Completing or reassigning as necessary MA on Call for urgent calls
Returning patient calls in a timely manner. Scanning Reviewing
schedule for the following week Assisting within the office as
needed Traveling to all other locations when needed Assisting in
clinic as needed Communicates with other team members in clinical
and clerical areas to provide a successful patient centered
practice. Other duties as assigned. NTIA s may be assigned.
EDUCATIONAL REQUIREMENTS High School diploma, GED or equivalent BLS
Certificate RMA Preferred EXPERIENCE/OTHER REQUIREMENTS 1 year of
relevant call center or medical experience preferred. 1-2 years of
customer service required. 1 year of medical terminology preferred.
Ability to problem solve as well as critical thinking. Proficient
in professional and effective communication skills Demonstrate a
strong attention to detail and thoroughness. Effectively utilize
available relevant technical tools and resources (e.g. Microsoft,
Outlook) KNOWLEDGE Knowledge of medical terminology. Knowledge of
the health care field. Knowledge of legal and ethical
considerations related to patient information. Knowledge of
counseling, conflict resolution, and customer service principles
and applications. Knowledge of Insurance and/or experience with
verification of insurance eligibility SKILLS & ABILITIES Skill in
putting information in preferred medical record system, meeting
clinic standards. Skill in diffusing tense situations through
diplomatic problem-solving. Skill in using computer and medical
records software. Skill in reading and following written and oral
medical order. Skill in handling several tasks simultaneously.
Skill intact and diplomacy in interpersonal interactions.
Abilities: Ability to communicate effectively with patients and
staff via phone, in person and through email. Ability to
demonstrate leadership in resolving patient concerns. Ability to
establish relationships with a wide variety of people. Ability to
communicate calmly and clearly with providers and employees.
Ability to communicate calmly and clearly with providers and
employees. Ability to establish and maintain effective working
relationships with coworkers and diverse patient populations.
Ability to work with computer and effectively use electronic
medical records (EMR). Ability to work under pressure. Ability and
willingness to travel between offices on occasion is required
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. Standing
six to eight hours per day walking, stooping, bending, and
maneuvering. Occasional stress from dealing with many staff and
patients. May require lifting to 50 pounds to transfer and or
assist a patient in standing on the scale or sitting on the exam
table. WORK ENVIRONMENT The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Medical exam
and treatment rooms and medical offices. Environment setting
(lighting, temperature, air quality, acoustics) controlled.
Well-lighted, well-ventilated adequate space.
Keywords: Biospine Holding Company, LLC, Fort Myers , FRONT DESK RECEPTIONIST, Healthcare , Fort Myers, Florida
