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Customer Service Assistant - Invoicing Department

Company: Johnson Controls
Location: Fort Myers
Posted on: January 15, 2020

Job Description:


What you will do

Invoicing of completed work orders utilizing company guidelines

Provide phone support during lunch hours and when short staffed

Communicate with district admin staff regarding incomplete work missing information

Maintain a production goal of 100 invoices per day

Assist co-departments with their work load as needed.

The use of proper telephone etiquette and customer service skills a must to ensure customer satisfaction.

Preserve a team atmosphere by using respect and courtesy in all contact with fellow team members.

Maintain a professional manner at all times with customers, Franchise Owners, technicians, field offices, team members and management.

Other duties as required.

How you will do it

We are seeking exceptional candidates who want to become a vital part of our team and who will excel in our fast paced office. We are interested in candidates who can maintain a positive attitude, have a good attendance record and willingly participate to achieve department goals by utilizing their teamwork skills.

What we look for

Required

2 years' customer service experience

2 years' invoicing experience

Excellent customer service, verbal and written communication skills

85 WPM minimum typing speed

Excellent organizational skills and attention to detail

Ability to prioritize and handle multiple job function

Maintain a positive customer service attitude at all times

Excellent teamwork skills and ability to maintain a positive work environment

Proficient on personal computer with working knowledge of Microsoft Office

Capable of working in a busy and fast paced atmosphere without difficulty

Able to sit for extended periods of time

Use of computer keyboard and attention to PC monitor often for prolonged periods

High School Diploma or equivalent

Preferred

--- Bilingual skills

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view . If you are an individual with a disability and you require an accommodation during the application process, please visit .

Keywords: Johnson Controls, Fort Myers , Customer Service Assistant - Invoicing Department, Hospitality & Tourism , Fort Myers, Florida

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