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Cafe Associate

Company: Town Sports International Holdings Inc
Location: Fort Myers
Posted on: October 16, 2020

Job Description:

Job DescriptionAre you our next Caf-- Associate?Do you have a passion and desire to help others live an active lifestyle? Do you genuinely care about connecting with others and being part of a team? If so, Town Sports International is looking for Caf-- Associates to join our growing team. The Caf-- Associate is responsible for effectively engaging with members and guests by providing them with a variety of food and drink options.Who are we?Town Sports International is the largest gym chain in the Northeast region with more than 180 locations spanning numerous markets including locations in California, Florida and Puerto Rico. We operate under our local brands of New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, Palm Beach Sports Clubs, Around the Clock Fitness, Lucille Roberts, Total Woman Gym + Spa, and LIV Fitness.What do we do?We are in the business of fitness results, positive change and personal connections. We achieve this through innovative programming, the latest equipment and a knowledgeable staff. More than this, we work with our members to provide a personalized roadmap to achieve specific fitness goals.You will thrive in this role if you:* Have an affinity for building relationships.* Possess a strong desire to deliver a phenomenal customer service experience.* Have a desire to be part of a team.* Prioritize and fill member's orders in a friendly and efficient manner.* Model integrity, collaboration and a can-do attitude.More about this role:The Caf-- Associate position allows our members and guests to focus on their fitness goals by providing healthy and delicious food and drink options. The Caf-- Associate uses product knowledge to educate and sell caf-- items to members and guests. The Caf-- Associate role achieves success through embodying our core competencies (Create a TSI Environment, Build a High Performing Team, Achieve Measurable Results).RequirementsCreate the TSI EnvironmentOur profession empowers members and team members to achieve active lifestyles. Fitness has relevance through all aspects of life. We build positive relationships and sustain the organization's culture by interacting with the highest level of integrity and communicating in a manner that reflects our brand.Responsibilities include:* Modeling and promoting our guiding principles through the Clubhouse Rules.* Reviewing and adhering to all TSI documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.* Creating a welcoming environment at the caf--.* Greeting all members as they walk by or approach the caf--.* Ability to stay focused, efficient and effective in managing multiple priorities.* Professional demeanor and ability to defuse difficult situations in a calm manner.* Assisting members in making the best choices for their needs/wants.* Ability to utilize product knowledge and relate it to the member's health and fitness goals.Build a High Performing TeamInspires, motivates and develops a team to reach their fullest potential, contributing to the ultimate success of the organization. We constantly improve ourselves, our processes and our procedures to provide a meaningful experience in the gym. We are connected to our members, clients and each other.Responsibilities include:* Working collaboratively with team members and the Caf-- Supervisor to ensure that member and guest orders are fulfilled in an efficient, accurate and friendly manner.* Following the proper ServSafe rules and regulations when preparing menu items and cleaning utensils.* Getting to know and remembering member repeat orders, likes and dislikes.* Learning current caf-- promotions and communicating them to members and guests.* Taking advantage of opportunities to learn about current and new products offered in the caf--.* Additional duties as assigned.Achieve Measurable ResultsSuccessfully and consistently exceeds goals that drive the member, employee and business categories of the organization; actions reflect a dedication to surpassing the expectations of both members and employees.Responsibilities include:* Actively selling caf-- items.* Achieving shift goals and actively working to up-sell menu items.* Participating in caf-- sales contests.Required Skills and Experience* ServSafe Certification preferred.* Child & Adult AED/CPR certified.* High school diploma or equivalent preferred.* Ability to operate the meat slicer.* Previous experience in the food industry preferred.* Excellent customer service skills.* Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g. picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.* Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and TSI.Scheduling Requirements* Flexible schedule with the ability to work early mornings, nights, weekends, and holidays as needed.

Keywords: Town Sports International Holdings Inc, Fort Myers , Cafe Associate, Hospitality & Tourism , Fort Myers, Florida

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