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Mobile Expert, Retail Sales

Company: T-Mobile / Metro By T-Mobile
Location: Fort Myers
Posted on: November 22, 2021

Job Description:

Title : Mobile Expert, Metro - Retail SalesBrand : T-Mobile / MetroJob Description : At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know by calling 1-844-873-9500.In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.).Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.Responsibilities : Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.Approaching service and sales needs with composure, integrity and compassion.Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE networkWhy T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.Successfully identify and handoff small business leads.Support team initiatives and create an inclusive environmentQualifications : * Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!Competitive drive and proven ability to succeed in a fast-paced sales environment.Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.Effective at balancing customer needs and performance goals.6 months of customer service and/or sales experience, Retail environment preferred.Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:Driven base pay plus milestone bonusesBenefits for part-time and full-time associatesMedical, dental and vision benefitsMatching 401(k)An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discountGenerous paid time-off programsPhone service discountsEducation reimbursementSerious growth potential for your career!This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!Minimum Qualifications : * At least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GEDJob Type: Part-timePay: $14.50 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:Day shiftHolidaysMonday to FridayNight shiftWeekend availabilitySupplemental Pay:Commission payEducation:High school or equivalent (Required)Experience:Retail or Customer Service: 1 year (Required)Work Location: One location

Keywords: T-Mobile / Metro By T-Mobile, Fort Myers , Mobile Expert, Retail Sales, Hospitality & Tourism , Fort Myers, Florida

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