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Remote Senior Customer Service Associate

Company: VirtualVocations
Location: Fort Myers
Posted on: January 15, 2022

Job Description:

A financial services institution is searching for a person to fill their position for a Remote Senior Customer Service Associate .

Core Responsibilities of this position include:
Performing process analysis to close knowledge gaps eliminating risk by designing/redesigning work flows to ensure processes are customer obsessed, effective and efficient
Reviewing procedures and training materials for accuracy
Facilitating training and lead projects
Skills and Requirements Include:

Prior Contact Center experience
Demonstrate sound judgement and risk analysis
Demonstrate strong problem solving and issue resolution skills
Experience working in Group Insurance

Keywords: VirtualVocations, Fort Myers , Remote Senior Customer Service Associate, Hospitality & Tourism , Fort Myers, Florida

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