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Customer Service Representative

Company: Powerhouse Home Service LLC
Location: Fort Myers
Posted on: January 16, 2022

Job Description:

Youre the best and you want to join a team that appreciates you, where you can create your own opportunities.Who We AreWe keep on growing because we only hire the best, and our customers love us for it. Weve been at this a long time here in South West Florida. Youve probably seen our trucks and our ads. What you dont know is what its like to be a part of a team like this. How much you feel appreciated when you dont cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that youre the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.Why We Need You!Because we offer top of the line products and services, we need top of the line customer service representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.The Big TaskYou will be the first line of contact for our customers. This is where the customer will form their first impression of the company. Good communication is essential!Key Sub Tasks

  • Answer incoming telephone calls. The ideal customer service representative has a courteous and pleasant demeanor, whether on a phone call or not.
  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notify customers ahead of time if the electrician is not going to arrive at their home within the scheduled time window
  • Performs outbound calls to new potential clients.
  • Maintain a high call booking percentage and return any missed calls promptly.
  • Reports to office manager and assists in paper work as requested.
  • Review dispatch board daily to ensure all service calls are being completed properly by field technicians.
  • Maintain communication with dispatch, your manager, and installation teams.
  • Participate in training allowing you to grow and develop as a professional.
  • Enjoy growing your career with a team that cares about your success.
    Desired Skills and ExperienceIf you can achieve the above and you find it fun and challenging - you have just the right amount.
    • High school diploma or equivalent required
    • Exceptional verbal and telephone communication skills are essential
    • Must have computer software skills
    • Prior customer service experience preferredCompany Core Values Committed to Quality Heart of Service Consistent and Reliable People over Profits Focused on Growth
      If you want to be part of something bigger than just a job make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about PowerHouse by visiting When you're ready, please email us at.We are AMPED UP to hear from you!
      Equal Opportunity Employer

Keywords: Powerhouse Home Service LLC, Fort Myers , Customer Service Representative, Hospitality & Tourism , Fort Myers, Florida

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