Server - Ella Mae's Diner-Luminary Hotel & Co
Company: Mainsail Lodging & Development
Location: Fort Myers
Posted on: May 14, 2022
Job Description:
Job DescriptionServing Southern-style comfort food, Ella Mae's
is a friendly neighborhood diner providing breakfast and lunch
daily. You'll find a bright and lively atmosphere with customers
ranging from hotel guests to notable locals.Job Summary:Ella Mae's
Diner Servers will be responsible for the dining experience to
include greeting the guests, serving the guest in a gracious and
professional manner that represents the highest standards to ensure
exceptional service to all guests that is consistent and
continually in accordance to Ella Mae's Diner standards and the
Autograph Collection standards under the franchise of Mainsail
Lodging & Development. **Please note, Luminary Hotel & Co. is a
drug-free workplace. Pre-employment screening, to include a
background test and drug screen, is required for all candidates
offered a position.Essential Functions
- Serves guests in an efficient courteous manner following the
proper steps of service
- Ability to create a service experience for the guest that
represents the Ella Mae's Diner brand
- Report to work on time and in proper uniform/approved
attire
- Work as part of a team with all team members within the
hotel
- Check station assigned for the cleanliness of the area
- Set up tables with items needed for service such as salt,
pepper, cutlery, glassware, dishware
- Have necessary tools to run the shift such as a tray, pen,
corkscrew, crumber
- Knowledge of all menu items to include: prep time,
preparations, sauces, allergies, and accompaniments
- Ability to use descriptors to describe dishes
- Baseline wine and cocktail knowledge to include classic
cocktail recipes and recipes of in-house cocktails as trained by
bar staff and management
- Knowledge of all daily specials and ability to effectively
communicate to the guest
- Be aware of any menu items, beverages, or other items running
low
- Ability to handle station, or when situations arise, ability to
let manager/supervisor know ahead of time so as not to affect the
guest experience
- Follow cash handling procedures, and must be able to explain
shortages and overages
- Follow the proper steps of service consistently with every
table as outlined in the training manual
- Upsell items to guests at all interactions
- Clear tables quickly and quietly ensuring no residue remains on
the table
- Light food running to include carrying at least two plates at
warm or hot temperature
- Detail tables and remove items, not in use
- Never solicit tips
- Attend monthly department meetings and daily stand-ups without
exception unless approved by management
- Ability to use POS (point of sale) system – Oracle MICROS
POS
- Follow the procedures addressed in the training manual
- Perform other duties as management requests to service our
guestsQualification StandardsEducation & Experience
- High School diploma or higher
- Previous hospitality/serving position required, minimum
one-year FOH serving experience in high volume restaurant in the
Southwest Florida area preferred
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to use technology, e.g. tabletsPhysical Demands
- Ability to stand for extended periods of time, potentially
under a heat lamp
- Ability to walk and bend
- Ability to lift 25 lbs.
- Ability to communicate clearly
- Corrected vision to normal range
- Ability to work long hours as neededMental Demands
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards
deadlines
- Able to work independently, take direction, and provide
direction to others
- Manage differing personalities within the office, the hotel,
and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high-pressure
situations, maintaining a calm and professional demeanor.
- Ability to effectively handle challenges in the workplace,
including anticipating, preventing, identifying, and solving
problems as necessaryNOTICE: The hotel business functions seven
days a week, 24 hours a day. All associates must always realize
this fact and be aware that it may be necessary to move associates
from their accustomed shift as business demands. In addition, this
is a hospitality business and a hospitable service atmosphere must
always be projected.Mainsail Lodging & Development is a proud equal
opportunity/affirmative action employer committed to attracting,
retaining, and maximizing the performance of a diverse and
inclusive workforce. It is Mainsail's policy to ensure equal
employment opportunity without discrimination or harassment based
on race, color, religion, sex (including pregnancy, childbirth, or
related medical conditions), sexual orientation, gender identity or
expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship
status, uniformed service member or veteran status, or any other
characteristic protected by federal state and/or local law.
Mainsail Lodging & Development maintains a drug-free
workplace.Powered by JazzHRCGU3OFwn9A
Keywords: Mainsail Lodging & Development, Fort Myers , Server - Ella Mae's Diner-Luminary Hotel & Co, Hospitality & Tourism , Fort Myers, Florida
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