Customer Service Specialist
Company: Merits Health Products
Location: Fort Myers
Posted on: May 14, 2022
Job DescriptionSalary: $14-$15/hrJob Summary:Customer Service
Specialist to work 10:00 am to 6:30pmMerits Health Products is
looking for positive, reliable, team player to join our Client
Services team!The Customer Service Specialist will interact with
the company's customers by addressing inquiries and resolving
complaints, generally providing a higher level of customer support
on a specific product or service.Duties/Responsibilities:Provides
support to outside sales reps
- Interacts with customers via telephone, email, online chat, or
in person to provide support and information on an assigned product
- Ensures that appropriate actions are taken to resolve
customers' problems and concerns.
- Maintains customer accounts and records of customer
interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other
assigned area of expertise to answer inquiries or to forward to the
- Performs other related duties as assigned.Required
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new
- Knowledge of, or ability to learn, product, service, or area of
customer service specialization.Education and Experience:
- High school diploma or equivalent.
- One year or more of Customer service experience required.
- Some experience with medical devices preferred.Physical
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.Supervisory
Keywords: Merits Health Products, Fort Myers , Customer Service Specialist, Hospitality & Tourism , Fort Myers, Florida
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