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Customer Service Specialist

Company: Merits Health Products
Location: Fort Myers
Posted on: May 14, 2022

Job Description:

Job DescriptionSalary: $14-$15/hrJob Summary:Customer Service Specialist to work 10:00 am to 6:30pmMerits Health Products is looking for positive, reliable, team player to join our Client Services team!The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.Duties/Responsibilities:Provides support to outside sales reps

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
    • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
      • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
        • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
          • Performs other related duties as assigned.Required Skills/Abilities:
            • Excellent communication skills including active listening.
              • Service-oriented and able to resolve customer grievances.
                • Proficient computer skills with the ability to learn new software.
                  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.Education and Experience:
                    • High school diploma or equivalent.
                      • One year or more of Customer service experience required.
                        • Some experience with medical devices preferred.Physical Requirements:
                          • Prolonged periods sitting at a desk and working on a computer.
                            • Must be able to lift up to 15 pounds at times.Supervisory Responsibilities:
                              • NoneJob Type: Full-time

Keywords: Merits Health Products, Fort Myers , Customer Service Specialist, Hospitality & Tourism , Fort Myers, Florida

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