Customer Service Advocate - Work From Home
Company: UnitedHealth Group
Location: Fort Myers
Posted on: June 25, 2022
Job Description:
If you are located within the state of Florida, you will have
the flexibility to telecommute* (work from home) as you take on
some tough challenges. Even if you have no prior experience, we
have training classes starting soon to help you build the
successful career that you want - apply today!Turn on the news on
any night of the week and you're likely to hear about the changes
that are sweeping through our health care system. It's dramatic.
It's positive. And it's being led by companies like UnitedHealth
Group. Now, you can take advantage of some of the best training and
tools in the world to help serve our existing and new customers.
You'll take as many as 50-70 calls per day from customers who have
questions about their health benefits. As their advocate, you'll
use your personality and our tools to help them through the health
care benefits available to them, including helping them enroll in a
new plan. This is no small opportunity.This position is full-time.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8:00am -
8:00pm EST. It may be necessary, given the business need, to work
occasional overtime.*All Telecommuters will be required to adhere
to UnitedHealth Group's Telecommuter Policy.Primary
Responsibilities:
- Respond to and resolve, on the first call, customer service
inquires and issues by identifying the topic and type of assistance
the caller needs such as benefits, eligibility and claims,
financial spending accounts and correspondence
- Help guide and educate customers about the fundamentals and
benefits of consumer-driven health care topics to select the best
benefit plan options, maximize the value of their health plan
benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the
customer to assist with appointment scheduling or connections with
internal specialists for assistance
- Assist customers in navigating myuhc.com and other UnitedHealth
Group websites and encourage and reassure them to become
self-sufficientThis role is equally challenging and rewarding.
You'll be called on to research complex issues pertaining to the
caller's health, status and potential plan options. To do this,
you'll need to navigate across multiple databases which requires
fluency in computer navigation and toggling while confidently and
compassionately engaging with the caller.You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work
experience
- Minimum of 3+ years of combined education, work and/or
volunteer experiencePreferred Qualifications:
- Health Care/Insurance environment (familiarity with medical
terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health
promotion and behavior change (working with vulnerable
populations)
- Sales or account management experience
- Customer Service ExperienceTelecommuting Requirements:
- Reside within the state of Florida
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet serviceUnitedHealth Group requires all new
hires and employees to report their COVID-19 vaccination
status.Military & Veterans find your next mission: We know your
background and experience is different and we like that.
UnitedHealth Group values the skills, experience and dedication
that serving in the military demands. In fact, many of the values
defined in the service mirror what the UnitedHealth Group culture
holds true: Integrity, Compassion, Relationships, Innovation and
Performance. Whether you are looking to transition from active duty
to a civilian career, or are an experienced veteran or spouse, we
want to help guide your career journey. Learn more at
https://uhg.hr/transitioning-militaryLearn how Teresa, a Senior
Quality Analyst, works with military veterans and ensures they
receive the best benefits and experience possible.
https://uhg.hr/vetCareers with UnitedHealthcare. Let's talk about
opportunity. Start with a Fortune 10 organization that's serving
more than 85 million people already and building the industry's
singular reputation for bold ideas and impeccable execution. Now,
add your energy, your passion for excellence, your near - obsession
with driving change for the better. Get the picture?
UnitedHealthcare is serving employers and individuals, states and
communities, Military families and Veterans wherever they're found
across the globe. We bring them the resources of an industry leader
and a commitment to improve their lives that's second to none. This
is no small opportunity. It's where you can do your life's best
work.SMDiversity creates a healthier atmosphere: UnitedHealth Group
is an Equal Employment Opportunity / Affirmative Action employer
and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.Keywords:
#RPO, #YELLOW
Keywords: UnitedHealth Group, Fort Myers , Customer Service Advocate - Work From Home, Hospitality & Tourism , Fort Myers, Florida
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