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Customer Service Representative

Company: Lee Health
Location: Fort Myers
Posted on: November 6, 2018

Job Description:

Customer Service Representative Are you a caring, compassionate/proficient/experienced professional who loves/enjoys making people happy/helping customers/patients in a team-oriented setting? If so, read on! When you join Lee Health as a Customer Service Rep, you'll enjoy getting involved to continuously improve your skills. Here, CSR's feel welcomed, valued and respected, so it's no wonder we are in the 98th percentile for employee engagement when ranked against the national health care database. Having a career with Lee Health offers valuable growth opportunities, market competitive compensation, and exceptional benefits that address your holistic health. We even offer Tuition Reimbursement and / or Grants to grow your career with Lee Health. Lee Health attracts the brightest stars, so if selected, we will contact you to discuss next steps. The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department. Requirements: Educational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/ Preferredand/orHigh School Diploma or EquivalentRequiredExperience RequirementsMinimum Years RequiredArea of ExperienceRequired/ Preferredand/orLess than 1 YearClerical/AdministrativeRequiredandInsurancePreferredorCustomer ServicePreferredAdditional Requirements1-2 years prior experience required for Lee Health Solutions.State of Florida Licensure RequirementsLicensesRequired/ Preferredand/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/ Preferredand/orAdditional RequirementsBasic Life Support (BLS) may be required at some locations within 90 days of hire.

Keywords: Lee Health, Fort Myers , Customer Service Representative, Hospitality & Tourism , Fort Myers, Florida

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