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Retail Branch Support Manager

Company: Busey Bank
Location: Fort Myers
Posted on: December 7, 2018

Job Description:

Job Description The Branch Support Manager is responsible for managing, overseeing, and executing internal support for the branch network. This position also provides strong support to the Customer Care department with an emphasis on products and online banking functions. The Branch Support Manager supervises and develops the Branch Support associates for the Organization. Duties/Responsibilities: - Create, update, and manage the Personal Banker Resources page On the Level, including the Weekly Communication updates to Retail Bankers. - Oversee Banker Policy and Procedures, updating as necessary working with the Retail Operations Director and EVP of Retail. - Create and oversee the IRA and Health Savings Manuals, reviewing regulatory changes and preparing disclosure mailings as needed with Compliance. - Manage and coach the Branch Support associates to ensure all branch associates have proper support and follow policies and procedures. - Assist the Retail Market Managers, Branch managers, CM Implementation team and Private Client as needed with complex customer issues involving IRAs, HSAs, and new account issues. - Assist with the conversion of acquired institutions. - Foster team spirit within the team and engage team in process improvement activities to increase service. - Coach and monitor the progress of assigned personnel to ensure they are performing the necessary job duties at the level expected. - Display ownership and ensure timely response and resolution of issues. Education - Associate's degree or higher is preferred. - Requires 4 or more years in the financial service, training, or education industry. - Previous supervisory experience preferred. - Requires advanced knowledge of Microsoft Office. Qualifications Knowledge of: - Strong oral and written communication skills Ability to: * Travel, as needed, both within and outside Busey markets. Some travel could require overnight stays of up to one business week. * Work independently and make decisions * The ability to effectively manage and supervise staff. * Perform duties and make decisions under frequent time pressures EOE of Minorities/Females/Vets/Disability

Keywords: Busey Bank, Fort Myers , Retail Branch Support Manager, Hospitality & Tourism , Fort Myers, Florida

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