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Guest Service Coordinator

Company: Lee Health
Location: Fort Myers
Posted on: September 12, 2019

Job Description:

Are you a caring, compassionate, customer service focused individual who enjoys helping people? If so, read on!!

When you join Lee Health, you'll enjoy getting involved to continuously improve your skills. Here, our employees feel welcomed, valued and respected, so it's no wonder we are in the 98th percentile for employee engagement when ranked against the national health care database. Having a career with Lee Health offers valuable growth opportunities, market competitive compensation, and exceptional benefits that address your holistic health. We even offer Tuition Reimbursement and / or Grants to grow your career with Lee Health.

Lee Health attracts the brightest stars, so if selected, we will contact you to discuss next steps.

"The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee Memorial Health Systems. This position coordinates guest services across multiple departments and service lines in the Emergency Department, Acute and Post-Acute care hospitals. Consults with staff, physicians and leadership on innovative approaches to providing an excellent patient experience and advocating patient rights. Interacts with patients and customers to facilitate and resolve any concerns/complaints related to services rendered which includes daily rounding. Office duties include; filing, record keeping, data entry and all documentation in accordance with the guest services policies and procedures. Promotes a ""guest first"" culture through role modeling outstanding customer service skills and attitude"

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/

Preferredand/orHigh School Diploma or EquivalentRequiredorGEDRequiredorAssociate'sPreferred

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/

Preferredand/or3 YearsCustomer ServiceRequiredand1 YearHealthcareRequired

State of Florida Licensure Requirements

LicensesRequired/

Preferredand/orNot Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/

Preferredand/or

Keywords: Lee Health, Fort Myers , Guest Service Coordinator, Hospitality & Tourism , Fort Myers, Florida

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