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Mobile Care Champion - Fort Myers

Company: ChenMed
Location: Fort Myers
Posted on: January 15, 2022

Job Description:

We're unique. You should be, too.We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.The Mobile Care Champion is an integral member of the InTune Health care team. The incumbent in this role works closely with primary care physicians (PCPs), providers and Medical Directors to deliver a full scope of in-home healthcare services to patients. Under the physician's direction, he/she provides a wide range of urgent, transitional and well-care health services to patients in their homes and in the primary care center. The Mobile Care Champion provides basic and emergency healthcare to patients which includes: regular visits to monitor health and vital signs, medication administration as prescribed by the PCP, provider or on-call physician, transportation facilitation and emotional support before and after treatments.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • With PCP guidance and direction, conducts personalized, in-home health assessments with senior patients. This includes documenting vital signs and measuring weight and relevant physical attributes as well as, identifying cognitive, functional, medication and social challenges impacting patients health.
  • Communicates health updates with the patient's PCP or the on-call PCP/provider should the patient present immediate health risks. Schedules same-day appointments when necessary. Ensures a physician-directed medical intervention as needed.
  • Prepares patients for virtual examinations; performs routine screenings including EKG and neuropathy. Assists physician with exams and explains treatment procedures and physicians' instructions to patient.
  • Prepares and administers medications including IM and IV, changes dressings, applies bandages, removes sutures and other first aid procedures. Performs CPR when necessary.
  • Performs non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic Point of Care lab tests.
  • Interacts with EMS and emergency department personnel as necessary and with expediency, to coordinate emergency care for any presentation warranting an immediate trip to the hospital.
  • Creates and records detailed File of Life documents for each patient, noting all medications, allergies and medical conditions. Documents contact information for each family member or friend serving as emergency contact.
  • Documents and reports findings/actions to ensure patients' visit are accurately recorded and received by the PCP as soon as administratively possible. Provides recommendations to address/reduce health risk.
  • Maintains home visit supplies, equipment and stocks. Sterilizes instruments, practices OSHA safety standards, practices accurate, legal and ethical documentation at all times.
  • As defined by Florida Statutes and pursuant to medical protocols, policies and procedures set by the PCP and/or Medical Director, administers appropriate patient care at the EMT/Paramedic skill level in emergency medical situations.
  • Reports cases of neglect or abuse to Adult/Child protective services. Contacts police when appropriate.
  • Educates seniors on aging and disability resources and other applicable social services. Coordinates needed mental health interventions, leveraging community resources whenever possible. Coordinates fire rescue units, police and other community agencies making home visits.
  • Performs other duties as assigned and modified at manager's discretion.In-center responsibilities, covering for medical assistants as necessary:
    • Maintains proper documentation in the EHR: indexing records, updating profiles and scheduling visits as appropriate.
    • Supports virtual patient visits by delivering visit links, activating virtual visits and ensuring the patient and doctor are able to access the visit.
    • Monitors and processes patient requests from phone, patient portal and mobile app. Returns outreach and routes messages to other team members as appropriate. Contacts patients to obtain and relay pertinent information for/from the physician.
    • Upon physician approval and authorization, calls in prescriptions to the pharmacy. If authorized, utilizes the ChenMed Rx system to support physician medication dispensing.
    • Conducts check-ins and checkouts, monitors inventory, processes medical records requests and supports specialty referrals.KNOWLEDGE, SKILLS AND ABILITIES:
      • Sound business acumen and acuity
      • Knowledge of and familiar with community resources and social services available to help improve the health and wellbeing of patients
      • Knowledgeable of and familiar with the definition of neglect and abuse for a vulnerable adult; must know how to report cases of neglect and abuse to APS and Police
      • Excellent interpersonal, customer service, problem-solving, listening and communication skills
      • Exceptional mental toughness, physical strength and situational awareness to navigate challenging scenarios
      • Strong time management and organizational skills
      • Skilled in phone and business systems and equipment operation
      • Detail-oriented to ensure accuracy of reports and data
      • Superb teamwork capabilities to coordinate efforts and work toward achieving the best outcome for the patient. Resourceful in emergencies, with ability to direct and command personnel
      • Compassionate with the ability to be emotional supportive in emergency and/or urgent medical situations
      • Ability to take a positive approach to people with a friendly and warm nature must embody our values of Love, Accountability and Passion
      • Ability to effectively collaborate and partner with team members, including physicians and specialists, market leaders, center managers, nurses, case managers, and care team members
      • Ability to effectively control stressful situations involving the public
      • Ability to work collaboratively with physicians to improve health outcomes for patients
      • Commitment to an iterative approach to innovation and continuous improvement; eagerness to provide perspective and solutions to identify scalable best practices
      • Personal agility and adaptability; comfortable working with ambiguity that stems from an entrepreneurial environment
      • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
      • Ability and willingness to travel.
      • Spoken and written fluency in EnglishEDUCATION AND EXPERIENCE CRITERIA:
        • High School diploma or equivalent required
        • A minimum of 1 year of work experience as a Paramedic or EMT. Comparable relevant experience in public health or other health-related field may be considered in lieu of paramedic experience
        • Current unrestricted Paramedic state license required
        • Basic Life Support (BLS) certification required
        • Active driver's license from authorized state agency
        • Access to reliable, fully insured vehicle
        • Must live and/or work in or near a community where ChenMed operates
        • Experience working with geriatric patients is a plusWe're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.KNOWLEDGE, SKILLS AND ABILITIES:
          • Sound business acumen and acuity
          • Knowledge of and familiar with community resources and social services available to help improve the health and wellbeing of patients
          • Knowledgeable of and familiar with the definition of neglect and abuse for a vulnerable adult; must know how to report cases of neglect and abuse to APS and Police
          • Excellent interpersonal, customer service, problem-solving, listening and communication skills
          • Exceptional mental toughness, physical strength and situational awareness to navigate challenging scenarios
          • Strong time management and organizational skills
          • Skilled in phone and business systems and equipment operation
          • Detail-oriented to ensure accuracy of reports and data
          • Superb teamwork capabilities to coordinate efforts and work toward achieving the best outcome for the patient. Resourceful in emergencies, with ability to direct and command personnel
          • Compassionate with the ability to be emotional supportive in emergency and/or urgent medical situations
          • Ability to take a positive approach to people with a friendly and warm nature must embody our values of Love, Accountability and Passion
          • Ability to effectively collaborate and partner with team members, including physicians and specialists, market leaders, center managers, nurses, case managers, and care team members
          • Ability to effectively control stressful situations involving the public
          • Ability to work collaboratively with physicians to improve health outcomes for patients
          • Commitment to an iterative approach to innovation and continuous improvement; eagerness to provide perspective and solutions to identify scalable best practicesEDUCATION AND EXPERIENCE CRITERIA:
            • High School diploma or equivalent required
            • A minimum of 1 year of work experience as a Paramedic or EMT. Comparable relevant experience in public health or other health-related field may be considered in lieu of paramedic experience
            • Current unrestricted Paramedic state license required
            • BLS certification required
            • Active driver's license from authorized state agency
            • Access to reliable, fully insured vehicle
            • Must live and/or work in or near a community where ChenMed operates
            • Experience working with geriatric patients is a plus

Keywords: ChenMed, Fort Myers , Mobile Care Champion - Fort Myers, IT / Software / Systems , Fort Myers, Florida

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