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Field Service Engineer II

Company: RSA Inc.
Location: Fort Myers
Posted on: July 30, 2022

Job Description:

MISSIONPatient Focused. Quality Driven.At RS&A, we are a leading service partner committed to maximizing clinical availability of critical medical equipment, continuously improving the patient treatment experience, and reducing the cost of care.CULTUREWe're a team of incredible people doing incredibly unrecognizable acts to make a difference in people's lives. We look forward to meeting you.About the role:

  • As our Field Service Engineer, you will be responsible for executing and advancing RSA's core service model.
  • This role will serve as a trusted partner to RSA's primary accounts, maintaining and servicing assigned medical equipment, helping our customers focus on what matters most - their patients.
  • The ideal candidate will possess a high level of professionalism and interpersonal skills and enjoys the challenge of utilizing a broad range of skills in a fast-paced, agile, and rapidly growing environment.
  • In this role, success is defined and measured with one objective - reduce mean time to repair.Scope of Duties: Engineers who are trained and fully qualified to perform tasks necessary to maintain assigned equipment to manufacturer specifications. They are responsible for establishing and maintaining trust at their primary accounts. We will invest from the start of employment to develop the employee from a professional and technical aspect.This role is critical to executing and advancing RSA's service model. The core responsibilities for this position include:
    • Perform on-site or in-house servicing, repair and/or installation of company-serviced product(s). This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and networking/wireless networking.
    • Provide technical support to customers on operational or maintenance aspects of system equipment.
    • Serve as customer contact on technical and service related problems.
    • Diagnose mechanical, hardware, software and systems failures, using est. procedures.
    • Determine most cost effective repair/resolution to minimize customer downtime.
    • Prepare reports for analysis of product failure trends and service ability issues. What you'll do:
      • Perform on-site or in-house servicing, repair and/or installation of company-serviced product(s). This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and networking/wireless networking.
      • Provide technical support to customers on operational or maintenance aspects of system equipment.
      • Serve as customer contact on technical and service related problems.
      • Diagnose mechanical, hardware, software and systems failures, using est. procedures.
      • Determine most cost effective repair/resolution to minimize customer downtime.
      • Prepare reports for analysis of product failure trends and service ability issues.
      • Provides basic servicing, testing, and maintenance of assigned equipment according to instructions and company guidelines to ensure that customers' equipment operates efficiently at all times. Works under limited direct supervision.
      • Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner.
      • Oversees and maintains spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure they can operate their equipment according to technical and safety guidelines with the highest level of satisfaction.
      • Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other RSA parties.
      • Be an active participant in the RSEA community.
      • Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics, design factors, and technical performance of assigned products.Who you are:
        • Expert professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
        • Sound knowledge of and professional technical experience with micro-computers/PC based systems.
        • Client focused attitude.
        • Articulate and skilled in interpersonal communication; fluency in the local language and in English, both written and spoken.
        • Sound computer usage and debugging skills.
        • Ability to identify and repair routine software and network problems.
        • Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
        • Ability to identify and resolve simple imaging system defects.
        • Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
        • Experience with Salesforce or equivalent ERP product and productivity software desired.RSA's investment in you:
          • It is management's commitment and responsibility to invest in the tools and resources necessary to achieve our service excellence in support of our team.
          • We will invest from the start of employment to develop you from both a professional and technical aspect.
          • This includes completing a RSA certification and training plan as developed during onboarding or the annual evaluation process.
          • Together, we will have a lasting impact in the service community. Environment and Physical Requirements:
            • Ability to lift 75 pounds
            • Ability to stand for long periods of time
            • Ability to drive up to 8 hours per day
            • Dexterous ability to manipulate small object
            • Willing to work standard and non-standard hours as required to support the customers

Keywords: RSA Inc., Fort Myers , Field Service Engineer II, IT / Software / Systems , Fort Myers, Florida

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