Heat Pump/HVAC - Field Service Technician

Company: Volt
Location: Fort Myers
Posted on: May 3, 2025

Job Description:

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We are seeking a skilled and motivated Heat Pump/HVAC - Field Service Technician to join our growing team in Fort Myers, FL.

The Field Service Technician will be responsible for providing advanced assistance to customers in the field to diagnose and solve documented and undocumented service and installation issues. Service Technicians will also support the phone and other electronic communication. Service Technicians are required to drive Company vehicles to and from customer locations.

Location Requirement: Local to Fort Myers, Florida

Compensation: $60,000 - 65,000/ Year + Benefits and annual performance increase

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

This is a Full-Time/ Direct Hire Opportunity!

Schedule: M-F (8am-5PM)
What We're Looking For:
EPA Certification: Must have an EPA license to handle refrigerants.
Field Service Experience: Experience relating to Heat Pumps and HVAC equipment.
Customer Service Experience: 2-4 years in a customer service-related role, preferably in insurance/manufacturing.
Bilingual: Fluent in Spanish and English preferred but not mandatory.
Computer Proficiency: Strong skills in MS Office Suite and other relevant software.
Driver's License: Must possess a valid driver's license.
Flexibility: Willingness to work weekends, staggered shifts, and holidays.

What You'll Do In This Role:
Provides verbal and written technical assistance to customers on product service, installation, repair and general product questions for complex multi-family and/or large-scale commercial projects.
Troubleshoots errors, diagnose problems, explains and initiates repairs process (Heat Pumps and Gas).
Explain and interpret warranty information to customers as they apply to products.
Arranges for malfunctioning or defective items to be returned for repair or replacement.
Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
Follow up on calls to ensure resolution and maintain service or maintenance records.
Tests and repairs company products by travelling to the customer's location.
Connects products to power source and test meters.
Provides troubleshooting as well performing installation of equipment.
Ensures the equipment on which they have performed troubleshooting is in proper working condition.
Use a variety of tools and maintains parts inventory.
Maintains service and/or maintenance records.
Performs other duties as assigned

Why Join Us?
Comprehensive Benefits: Enjoy medical, dental, and vision coverages.
Retirement Savings: Participate in our 401k plan with company match.
Annual Increase: Benefit from annual salary increases to reward your continued dedication.
Time Off: Enjoy our salaried time off policy and paid holidays.
Incentive Plan: Opportunities for performance-based bonuses.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) 898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Volt, Fort Myers , Heat Pump/HVAC - Field Service Technician, IT / Software / Systems , Fort Myers, Florida