Service Desk Analyst

Company: AppleOne
Location: Bonita Springs
Posted on: February 18, 2026

Job Description:

Job Description Job Description As a Service Desk Analyst, you will be the main liaison between our field employees and the IT organization, supporting both standard and proprietary technology in a way that enhances our employee experience. You will provide top-tier customer support, troubleshoot technical issues, support communication between relevant assignment groups, and be part of the single point of contact for all IT related issues. Successful candidates will • Support incoming Incidents and Requests from multiple communication pathways, mainly consisting of Phone, Email and Self-Service tickets, in a fast-paced environment • Provide top-tier customer support for all users, including Senior and C-Level management • Be able to ask efficient probing questions and use working knowledge of our systems to determine the root cause of any issue as quickly as possible • Actively participate in Business Acceptance Testing and User Acceptance Testing to better understand new developments • Explain highly technical processes or applications in a way that is understandable to the standard end user • Document all parts of the interaction with concise and accurate notes in each ticket worked • Educate users on new processes or procedures when new enhancements are made to field applications • Assist the Service Desk Manager in daily metrics and reporting Responsibilities • Support company based applications and infrastructure for all North America • Analyze user needs, facilitate support, and provide complete solutions whenever possible • Communicate issues and opportunities to Service Desk leadership • Maintain a high degree of working knowledge with all IT systems and business applications within the company portfolio • Provide accurate and correctly detailed documentation for each solution • Respond to and resolve issues within Service Level Agreement timeframes Requirements • Experience working with complex technical issues • Knowledge of IT related systems or applications • Experience in customer service-related roles • Understanding of ITIL practices and ServiceNow is beneficial • MS Office Skills (Excel, PowerPoint, Word) is beneficial Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023 -06/22- 088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay - transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e- verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 3370 Company Description This company offers growth and a great group of people to work with. Company Description This company offers growth and a great group of people to work with.

Keywords: AppleOne, Fort Myers , Service Desk Analyst, IT / Software / Systems , Bonita Springs, Florida