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User Support Specialist/Help Desk - Litigation Support

Company: Leidos
Location: Fort Myers
Posted on: May 3, 2022

Job Description:

DescriptionJob Description:Be part of a dynamic team in providing legal and technical services to support the Department of Justice and other U.S. Government agencies. From emails and instant messages, to serves, electronic devices, and social media systems, we're equipped to meet the challenge of forensically capturing, reviewing, and illuminating the "smoking gun" evidence. Join us and make a difference.Leidos is looking for a top notch User Support Specialist/Help Desk to provide IT and user support, in support of one of our federal agency customers in Ft. Meyers, FLOvertime and travel may be required as needed with proper authorization. Individual may support any division/section within depending on the needs of the office at time of hire.Typical assignments include the following but not limited to:

  • Customer Support - Assists in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.
  • IT Systems/Network Administration: performs duties related to the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.
  • Information Systems Security: Performs assignments related to the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of systems, programs, policies, procedures, and tools.
  • Internet: Performs routine assignments and segments of projects related to technical planning, design, development, testing, implementation, and management of internet, intranet, and extranet activities, including systems/applications development and technical management of Web sites.The above mentioned duties may be performed as single functions or in combination with one another. One is expected to perform duties in relation to the contract for said position.Basic Qualifications:
    • Excellent written and oral communication skills.
    • Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider.
    • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
    • Experience with DOJ office automation environments extremely helpful;
    • Should be an expert user of the Government's word processing, spreadsheet, and email systems.
    • Pleasant telephone manner important.
    • Ability to consistently deliver highest quality work under extreme pressure.
    • Ability to obtain a security clearance.
    • Must be a U.S. Citizen.Preferred Qualifications:
      • Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, is strongly preferred.
      • Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
      • Prior experience in automated litigation support preferred.
      • Undergraduate degree valued.
      • Current or active clearance.MEGAPay Range:

Keywords: Leidos, Fort Myers , User Support Specialist/Help Desk - Litigation Support, Legal , Fort Myers, Florida

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