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Eurowings Account Supervisor

Company: Swissport
Location: Fort Myers
Posted on: January 15, 2020

Job Description:

Job Summary

Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.

Job Responsibilities


  • Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
  • Ensure available resources are used to the optimum level (monitor and control overtime payments)
  • Support and identify training needs and where required train, coach and mentor the team
  • Create and maintain a progressive, open feedback culture by managing the performance of employees
  • Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
  • Strict implementation of Passenger Service budget
  • Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
  • Ensure all safety and security processes and procedures are complied with at all times

  • Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities

  • Any other duties that may be required


    Qualifications and Competencies


    • High School diploma or GED equivalent
    • Passionate about customer service and must have relevant work experience
    • Leadership and people management skills
    • A proven ability to problem solving and decision making experience
    • Planning and organizing skills
    • Excellent communication skills (written and verbal) in country specific language
    • Committment to continuous improvement
    • Computer literate (Office Word, Excel, Powerpoint)
    • A good understanding of all regualtory and recommended procedures that relate to the airport environment

      Equal Employment Opportunity Statement
      Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
      About usSwissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world's leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

Keywords: Swissport, Fort Myers , Eurowings Account Supervisor, Other , Fort Myers, Florida

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