FortMyersRecruiter Since 2001
the smart solution for Fort Myers jobs

1959 - Groups Development Coordinator

Company: Travel Leaders Group
Location: Fort Myers
Posted on: January 16, 2020

Job Description:

Overview


Travel Leaders Leisure Group is currently seeking a Groups Development Coordinator to join our team in Ft. Myers, FL. The position responsibilities including; promoting group leader sales by assisting with group logistics before and after departure and in some cases attending group leader events. Work with group leaders and groups to ensure successful departures by properly servicing each individual and each group leader unique needs. Assist in closing new group agreements.

Demonstrate strong organizational skills to assist with highly detailed oriented processes. Provide outstanding internal and external customer service developing group travel clients.


Responsibilities


Service groups and group leaders travel arrangements including but not limited to cruises and tours focusing on the detailed needs of each group. Prepare and deliver a series of email communications and reminders send to group passengers before and after departure. Monitor group passenger manifests to arrange services provided to group including onboard dining arrangements and other services. Process group leader's compensations for each selected group departure. Maintain Group Leaders lists and collaborate with communications to this distinctive database.

Other duties as needed within group development assigned by department head.

Customer Service and Skills:

  • Solid phone call skills with proper preparation and "follow through" disciplines. This includes the ability to determine and communicate a clear meeting purpose, question to identify needs, frame solutions in the context of value to the client, gain agreement to potential solution fit and gain closure on next steps.
  • Assist with logistics around group development in seeking out and developing relationships and partnerships with a variety of group leader focused clientele, to promote the company's value proposition within the Florida market and across the nation. The position will be creative and willing to seek solutions and develop new group business within the logistics team and help promote business from diverse types of communities and affiliations.
  • Provide excellent customer service to all internal and external customers.
  • Researches and provides solutions to travel-related problems clients may have experienced.
  • Build a clientele of new and repeat business of group leaders
  • Continually sharpen troubleshooting practices and customer service skills
    Knowledge of computer software and technology available:
    • Maintain a high level of competency in operating the agency booking system
    • Keep up-to-date on all travel policies and procedures
    • Keep up-to-date on the company's website, booking tool and Preferred vendor websites
      Destination Knowledge:
      • Obtain advanced knowledge of most destinations, including Preferred Suppliers and incorporate into the group logistics process
      • Seek opportunities to increase destination knowledge through research and experiences
      • Follow company procedures, guidelines and standards in the areas of: customer service, utilization of booking engines, attendance, accuracy of work, invoicing, etc. Work independently to meet sales targets and increase revenue.

        Qualifications

        • 3+ years customer interaction and office clerical experience
        • 2+ plus years of experience in the travel industry preferred
        • Excellent customer service skills
        • Work independently as well as part of a team to meet goals and objectives
        • Excellent internal and external communication skills
        • Experience in using good judgment and making independent decisions
        • Willing and able to work some evenings and weekends if necessary to meet client needs

Keywords: Travel Leaders Group, Fort Myers , 1959 - Groups Development Coordinator, Other , Fort Myers, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Service Representative
Description: Job description SUMMARY This position provides customers and end users with customer, product and/or technical support by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence (more...)
Company: Sykes
Location: Lakeland
Posted on: 01/21/2020

Home Security Customer Support - Lakeland, FL
Description: Job description SUMMARY This position provides customers and end users with customer, product and/or technical support by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ul li (more...)
Company: Sykes
Location: Lakeland
Posted on: 01/21/2020

Call Center Position Available
Description: Job description SUMMARY This position provides customers and end users with customer, product and/or technical support by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence (more...)
Company: Sykes
Location: Lakeland
Posted on: 01/21/2020


Marine Geologist
Description: Employer Eckerd College Location St. Petersburg, FL Posted Jan 16, 2020 Closes Mar 16, 2020 Ref 4200 Discipline Biogeosciences, Ocean Science, Paleoceanography and Paleoclimatology Career Level Faculty (more...)
Company: Eckerd College
Location: Saint Petersburg
Posted on: 01/21/2020

Entry level technician \ Customer Service Advisor in Training - Cape Coral
Description: Sales experience required. Accelerate your potential Geared for the Driven Interested in a rewarding career with great pay, outstanding benefits and the opportunity to grow Henley Enterprises, Inc. (more...)
Company: Valvoline Instant Oil Change
Location: Cape Coral
Posted on: 01/21/2020

Call Center Representative
Description: Job description SUMMARY This position provides customers and end users with customer, product and/or technical support by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ul li (more...)
Company: Sykes
Location: Lakeland
Posted on: 01/21/2020

Summer Youth Exchange Leader
Description: The Experiment in International Living and World Learning Youth Programs are currently hiring experienced and inclusive educators to lead groups of high school students on cross-cultural exchanges in (more...)
Company: The Experiment and World Learning Youth Programs
Location: Saint Petersburg
Posted on: 01/21/2020

AP CLERK
Description: Adecco is assisting a local client in recruiting for a current Account Payable Clerk position in St. Petersburg, FL. This is for a temp-to-perm opportunity. As a clerk you will compute, classify, and (more...)
Company: Adecco Staffing, USA
Location: Saint Petersburg
Posted on: 01/21/2020

Work From the Comfort of Home!
Description: Want to spend more time with your children Need more funds for your golden years Entrepreneurial
Company: Prosperity Legacy
Location: Lakeland
Posted on: 01/21/2020

Field Managers, Assistant Field Managers, Delivery Center Assistants
Description: Distribution Centers Now hiring Immediate Openings: 13 br
Company: Tampa Bay Times
Location: Saint Petersburg
Posted on: 01/21/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Fort Myers RSS job feeds