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Call Center Specialist

Company: TeleSpecialists
Location: Fort Myers
Posted on: February 15, 2020

Job Description:

Call Center Agent Job Responsibilities and Duties: Answer incoming calls and respond to customer's emails Management and resolve customer complaints Identify and escalate issues to supervisors Dispatch the call to the physicians on call Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned Prior experience as call center agent a must.

Keywords: TeleSpecialists, Fort Myers , Call Center Specialist, Other , Fort Myers, Florida

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