General Manager Location: Fort Myers, FL (Around The Clock
Fitness - 16970 Alico Mission Way)
Job Description Are you our next General Manager?
Do you have a passion and desire to help others live an active
lifestyle? Do you genuinely care about connecting with others and
being part of a team? If so, Town Sports International is looking
for General Managers to join our growing team. The General Manager
owns the four walls including membership and fitness sales,
operations and customer service. This position oversees a team of
fitness and sales professionals in the club.
Who are we?
Town Sports International is the largest gym chain in the
Northeast region with more than 180 locations spanning numerous
markets including locations in California, Florida and Puerto Rico.
We operate under our local brands of New York Sports Clubs, Boston
Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs,
Palm Beach Sports Clubs, Around the Clock Fitness, Lucille Roberts,
Total Woman Gym + Spa, and LIV Fitness.
What do we do?
We are in the business of fitness results, positive change and
personal connections. We achieve this through innovative
programming, the latest equipment and a knowledgeable staff. More
than this, we work with our members to provide a personalized
roadmap to achieve specific fitness goals.
You will thrive in this role if you:
Develop a robust membership base by meeting and exceeding
Recognize that success is a team effort.
Have impeccable time management and organizational skills.
Create strong cross functional relationships across club teams
to drive both membership and fitness sales.
Develop empowered and knowledgeable teams through effective
staffing strategies, performance coaching and career
Handle member, client and employee issues in a positive and
Embrace stretch assignments and development opportunities for
self and others.
Model integrity, collaboration and a can-do attitude.
More about this role:
The General Manager is responsible for ensuring efficient and
effective operations of a club with a focus on driving net revenue
gain through net membership gain, steady increase of average dues,
and ancillary growth. The General Manager will manage all profit
and loss statements and make decisions that will positively impact
the business. The General Manager will report to the Business
Director and will regularly receive guidance and direction from the
Fitness Director. The General Manager will directly manage the
development of all other club managers, a team of sales
professionals, and any other team members in the club who do not
report to another manager. The General Manager role achieves
success through embodying our core competencies (Creating the TSI
Environment, Build a High Performing Team, Achieve Measurable
Requirements Create the TSI Environment
Our profession empowers members and team members to achieve
active lifestyles. Fitness has relevance through all aspects of
life. We build positive relationships and sustain the
organization’s culture by interacting with the highest level of
integrity and communicating in a manner that reflects our
Modeling and promoting our guiding principles through the
Performs a Member Experience Walkthrough (MEW) daily.
Being available to team members to address questions and
concerns (Open Door Policy at all times).
Fostering positive relationships to create team cohesion.
Hosting daily and weekly meetings with team members to ensure
staff is connected to each other and in tune with member
Ensuring club provides high levels of customer service, a
consistently clean club, friendly/inviting service in which member
feedback is addressed in a timely manner.
Reviewing and adhering to all TSI documents including but not
limited to policies and procedures, employee handbook, state
supplement, codes of conduct, etc. and setting expectations around
these documents and policies for all team members and club
Build a High Performing Team
Inspires, motivates and develops a team to reach their fullest
potential, contributing to the ultimate success of the
organization. We constantly improve ourselves, our processes and
our procedures to provide a meaningful experience in the gym. We
are connected to our members, clients and each other.
Creating an open environment where employees are empowered to
ask questions and continue to progress along their Learning
Sourcing and recruiting qualified candidates daily.
Onboarding new team members utilizing proper immersion plans to
ensure clear expectations while setting the new employee up for
Delivering effective coaching, training, feedback, and
performance management directly to team members.
Overseeing other manager's employee management and partnering to
provide guidance on coaching and development.
Creating robust development plans for team members who want
growth in role and growth into new roles.
Issuing daily direction based on club walkthroughs (MEW), member
feedback, and team feedback.
Regularly interacting with members to obtain, assess, and
address feedback on club needs and expectations.
Responding to all member and team member requests, concerns, and
inquiries in a timely manner.
Additional duties as assigned.
Achieve Measurable Results
Successfully and consistently exceeds goals that drive the
member, employee and business categories of the organization;
actions reflect a dedication to surpassing the expectations of both
members and employees.
Hitting all key metrics in sales, revenue, retention, and cost
Tracking Key Performance Indicies (KPI) for all departments and
creating action plans to improve KPIs.
Reviewing and analyzing profit and loss statements and other
daily reporting to ensure club is on track to meet revenue and
Effectively managing costs of labor, supplies, and
Increasing recurring EFT revenue by driving net member gain and
average dues up.
Ensuring fitness products and services offered in clubs are
aligned and consistent with the company's overall fitness
Administering scheduling and biweekly payroll for direct reports
and overseeing such administration by other club managers.
Required Skills and Experience
3-5 years of management in a fitness, hospitality, or retail
environment, including direct experience in profit and loss
management, revenue generation, staffing/recruiting, employee
onboarding, people management, and people development.
Physical demands include ability to lift up to 20 pounds with or
without reasonable accommodations, walk through all areas of the
club, climbing stairs (where applicable), and bending and lifting
(e.g. picking up towels, restacking weights, moving equipment as
needed). The company reserves the right to change them as business
needs require and that jobs may require other tasks as assigned to
the employee by the company.
Child & Adult AED/CPR certified.
Prior experience analyzing Profit & Loss statements
Ability to proficiently use our POS, membership, CRM systems,
timekeeping any other computer programs required to meet the
business needs of the customer and TSI.
BA or BS degree (preferred).
Due to the nature of the business, Town Sports International has
specific scheduling guidelines for this position.
Team Members are required to work 3 out of the last 4 days of
the month, with the last day of the month being mandatory.
TSI does not authorize vacation time in the months of January or
This position does not have a set schedule month-to-month and is
subject to changes based on the needs of the business.
Able to work a fulltime flexible schedule that meets the needs
to the business including mornings, evenings, holidays, weekends, 3
out of the last 4 days of each month.
Town Sports International
Around The Clock Fitness - 16970 Alico Mission Way
Fort Myers , FL 33908
P: 239-243-8142 U. S. Patents 7,080,057; 7,310,626; 7,558,767;
7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.