This job facilitates referrals by processing internal, outgoing,
and incoming referral entries. The referral coordinator will be
responsible for working assigned incoming and outgoing referral
work queues, schedule patients, attach referral to patient
appointments, obtain authorizations, proactively look into assigned
department schedule and verify all authorizations have been done.
The referral coordinator will also be responsible for maintaining
communication/relationship with the assigned practice. This job
requires you to have a working knowledge of referrals and InBasket,
so that you can communicate to the offices and physicians about the
referrals. Processing > 50 referrals per day for completeness,
and disseminating the referral appropriately to the correct work
queues is the start of the scheduling process. One must possess
extensive knowledge Epic scheduling to maneuver efficiently and
attach the referral to the appointment, which assists the scheduler
in providing quick and accurate service for our patients. This
position takes multi-tasking to a new level, and requires one to be
flexible, as the job duties change quickly. Communication and
fostering a team environment is an essential component of this job.
We work in cubicles, so one must feel comfortable working in a
confined space. One must maintain all of those proficiencies, and
will continue to achieve exceptional quality scores/error rate. In
addition, this person must be crossed trained in all service lines
of the department.
Degree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orHigh School Diploma or EquivalentRequired
Minimum Years RequiredArea of ExperienceRequired/
Preferredand/orLess than 1
1-2 years prior experience required for Lee Health
State of Florida Licensure Requirements
Basic Life Support (BLS) may be required at some locations
within 90 days of hire.