IS Support Services Analyst - Help Desk

Company: Lee Health
Location: Fort Myers
Posted on: November 16, 2020

Job Description:

Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.

Additional Experience Requirements:

* Previous Call Center Experience Required

* IT Troubleshooting Experience Required

* Strong Customer Service and Communication Skills Required

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/

Preferredand/orHigh School Diploma or EquivalentRequired

Additional Requirements

Minimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/

Preferredand/orNo Experience Required

Additional Requirements

Knowledge of basic computer skills and networking

State of Florida Licensure Requirements

LicensesRequired/

Preferredand/orNot Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/

Preferredand/orMCSE (Microsoft Certified Solutions Expert)PreferredorMCSA (Microsoft Certified Solutions Associate)Preferred

Keywords: Lee Health, Fort Myers , IS Support Services Analyst - Help Desk, Other , Fort Myers, Florida