Omni Experience Lead
Company: Belk
Location: Fort Myers
Posted on: January 14, 2021
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Job Description:
As an Omni Experience Lead, you will drive sales growth and
profitability through the leadership of Fulfillment and shipping,
Buy Online Pickup in Store (BOPIS), Same Day Delivery and Amazon
Pick Up. This role supports the growth of the omni contribution to
our total business in response to ever changing customer shopping
patterns. The position focus for this role is on Ship to Home, Buy
Online Pickup in Store. You will be a part of and help lead a team
that cares for our customers by delivering an outstanding omni
experience. You are empowered to do the right thing. We believe all
goals can be achieved through our ability to grow outstanding
teams. Essential Functions:Do the right thing:Be an expert of
process, shipping, technology, accuracy, efficiency and customer
experience. Engage associates and customers with a welcoming and
friendly attitude Promote high store associate engagement through
recognition and sharing of business-critical information Lead team
to achieve goals and expectations set by managers Open and close
the store, including weekends as appropriate Maintain a safe
working environment Care for our customers:Be a part of and lead
team to drive the omni customer experience in store Set the example
by quickly and accurately pick, pack, and ship online customer
orders Achieve Fulfillment and BOPIS goals:STH and BOPIS ship and
fill rates BOPIS curbside wait time BOPIS score Assist in training
team to execute successful processes, and process improvements for
omni programs; BOPIS, BOPIS pick up, Fulfillment, and shipping
processes. Train team on processes that support and improve the
efficiency of the picking process on the selling floor such as
clearance execution and stockroom organization. Achieve fulfillment
goals by supporting priorities for BOPIS, Fulfillment, and
operations associates based on key metrics i.e. fill rate, cycle
time, NPS survey feedback. Maintain adaptability to shift resources
based on queues greater or less than forecast to provide optimum
coverage as dictated by the workload. Technology proficiency in
business-related computer equipment and software including order
fulfillment technology. Responsible for fulfillment device
inventory and accurate usage Responsible for operational duties
including, but not limited to, monitoring and requesting supplies,
maintaining accurate records, and maintaining/cleaning the store
fulfillment area Grow outstanding teams:Engage and inspire a
diverse group of people to deliver best in class results Be
comfortable holding people accountable for performance and
adherence to policy Support team onboarding and learning
Demonstrate excellent verbal and written communications skills
Education / Experience Requirements:Position Contribution Level:
Entry Level Minimum Education & Experience: Four-year college
degree or equivalent combination of education and experience
Preferred Education & Experience:High school diploma or GED
equivalent Retail experience This role may be a fit if you have the
following experience:Minimum of 1-3-year experience in a leadership
or supervisory position Working knowledge of order fulfillment
technology Ability to execute strategies and support multiple
projects simultaneously Ability to analyze data and react quickly
to needs of the business needs. Strong written and verbal
communication skills. Flexible to changing priorities in a fast
pace environment Able to work with minimal supervision and
collaborate as a member of a team Comfortable with basic computer
functions Reasoning skills Physical Requirements:Ability to use
computer keyboard, telephone, and other related business equipment.
Must be able to lift 40lbs. Ability to push / pull receiving
equipment weighing up to 500 lbs. such as rolling flats, z-racks
and pallet jacks Ability to stand for long periods of time Ability
to work at a safe and steady pace Reporting
Relationships:Supervisor: Omni Experience Manager Supervises: n/a
Accessibility Guidelines:Belkcareers.com is committed to making the
on-line application experience easy and accessible to individuals
with disabilities. We are constantly making improvements to comply
with the spirit of the "Americans with Disabilities Act," and the
Web Content Accessibility Guidelines. If any of the information on
the belkcareers.com website is not accessible to you due to a
disability, please contact us via email at
HRSharedServices@Belk.com. Please provide the location of the
inaccessible information and the format you wish to have the
information presented and we will be happy to send it to you,
either via your email address or a separate mailing address you
provide. If you prefer, you may contact one of our friendly Shared
Services representatives at 1-800-588-3700 and we will be happy to
assist you with the application process. We are an Equal
Opportunity Employer:We treat all our associates and candidates as
equals. We require all associates and managers to do so too and
comply with employment laws and regulations. All personnel actions
are conducted in the spirit of equal employment. We are committed
to recruit, train, promote and retain associates without regard to
race, color, religion, gender, gender identification and
expression, national origin, marital status, age, disability,
genetic information, military status, sexual orientation or any
other characteristic protected by applicable local, state or
federal laws. IND3
Keywords: Belk, Fort Myers , Omni Experience Lead, Other , Fort Myers, Florida
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