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Customer Service Representative

Company: TWO MEN AND A TRUCK--
Location: Fort Myers
Posted on: January 15, 2021

Job Description:

TWO MEN AND A TRUCK-- Fort Myers is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.WHAT WE OFFER* Base pay of $12 per hour plus commissions!* Health and dental insurance available* Career advancement opportunities - we are committed to your personal and professional developmentRESPONSIBILITIES* Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK-- services* Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services by asking open ended questions.* Directly and accurately inputs information in to "Movers Who Care--" software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks* Educates customers on terminology, policies and procedures, anticipated delays and any additional information needed to maximize customer satisfaction and improve profitability* Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK-- and effectively oppose any customer objections* Prepares all move-related paperwork and documents on a daily basis* Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints* Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns* May prepare various reports for management as well as gather research and statistics* Ensures customer entrance is maintained in a clean and professional mannerREQUIREMENTS* High school diploma or GED; associate's degree in a related field preferred* At least 1 year of sales and/or customer service experience* Excellent customer relations skills: effective listening and communication* Ability to multitask and enter customer data into move software while on the phone* Confidence to initiate customer contact, and comfortable asking for the sale* Willing to submit to pre-employment background check and drug screen* Creative problem solving skills* Exceptional organization and time management skills* Strong team player who works productively with a wide range of people and personalities* Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK-- Core Values* Bilingual is a plus

Keywords: TWO MEN AND A TRUCK--, Fort Myers , Customer Service Representative, Other , Fort Myers, Florida

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