Field Service Mechanic - Fort Myers
Company: Sudden Service, Inc.
Location: Fort Myers
Posted on: May 3, 2021
The accountability of this position is for the continuation of
excellent customer relations between TMW and customers of new and
used equipment by providing prompt and efficient service as
authorized by customer and as assigned by the Service
Nature and Scope:
This position reports to the Service Supervisor from whom work
assignments are received. Parts are requisitioned and reports are
submitted through that office. Since some of the service calls are
as a result of incumbent's contacts or solicitations, the Field
Service Mechanic is required to keep his supervisor informed of his
activities and any change in his schedule. Servicemen are usually
assigned to a territory, but are called upon to assist in other
areas as required. Some may not be attached, but "float" on special
assignments or to fill in as needed.
This "Service after Sales" contact helps to enhance company image
and reputation in the field and directly affects repeat sales. The
incumbent develops a personal relationship with the customer and
establishes a source for service and parts, showing a positive and
concerned interest in customer needs evidenced as follows: (a) upon
delivery of a machine - assembling, if necessary, performing
inspections, training operator in machine operation, its functions
and capabilities, setting forth warranty and maintenance
requirements; (b) making routine calls as time permits; (c)
performing prompt and satisfactory repair or replacement service;
(d) correct reporting of time, parts, travel, etc., to assure
The above accountabilities require some vocational training and
formal schooling in hydraulics and diesel engine repair. The
position calls for considerable experience as a general mechanic
and additional experience in welding, hydraulics and diesel engine
repair. Some of this training and experience may be acquired at
TMW, to gain familiarity with the product, its parts, and
assemblies, its literature, and the company policies affecting
warranty. The incumbent is called upon to interpret blueprints,
wiring and hydraulic diagrams, parts catalogs, lubrication charts
and repair manuals. He must show versatility and ingenuity to get
the machinery operating in the least possible time. Customer
satisfaction is the ultimate goal.
- Consults with Service Supervisor to plan effective work and
travel schedule, giving priority to customer need, considering
location of machine and availability of parts.
- Diagnoses malfunctions; repairs and/or replaces worn and
defective parts; installs new assemblies, adjusts devices and
controls - to correct malfunctions and to keep machines in
- Provides tools and parts and arranges for facilities to perform
repair work (usually on customer premises).
- Inspects, operates and tests machine upon initial delivery, at
specified inspection intervals and upon completion of any repair
work to ensure proper functioning of equipment and its
- Reports to Service Supervisor such information as name of
customer, description of machine, nature of malfunction, the time
involved in working, driving, and waiting, mileage, etc., so that
proper accounts can be charged and proper billing can be made.
- Strives to increase technical skills through attendance at
company-sponsored vocational schools, annual training meeting of
departmental personnel and reading of technical literature.
- Promotes and enhances company image by maintaining a neat,
personal appearance and by keeping the service truck in a clean,
polished, and orderly condition.
- Experienced or advanced servicemen are expected to serve as
troubleshooters on recurring or unusual problems, conferring with
Engineering, Manufacturing, and other service personnel to
- Experienced or advanced servicemen will be expected to train
new servicemen or to supervise a team of servicemen in the
assembling or servicing of large units or in a joint effort on
large repair jobs.
- Some vocational or formal schooling in
hydraulics and diesel engine repair.
- Three years on the job experience in diesel mechanics and
hydraulics. Schooling in these fields could substitute for some of
the job experience.
- Basic computer skills required.
- Must be able to read and interpret blueprints and other
- While it is not a requirement that the FSM pass the AWSD14
Welding Test, the incumbent is required to pass the tacker test.
The FSM is encouraged to practice and improve welding skills to
pass the AWSD14 Welding Test in order to be considered for future
- This job requires stooping, bending, climbing, and capability
of lifting up to 50 pounds.
Other Job Requirements:
- Incumbent must have a valid driver's license and a good driving
record, since employee will be driving company owned vehicle and
will be covered under corporate insurance which has strict coverage
- Incumbent will be required on occasion to stay overnight at out
of town locations.
Keywords: Sudden Service, Inc., Fort Myers , Field Service Mechanic - Fort Myers, Other , Fort Myers, Florida
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