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MCC Lending Relationship Specialist

Company: Suncoast Schools Federal Credit Union
Location: Fort Myers
Posted on: May 3, 2021

Job Description:

Location: Ft Myers Metro Center

Shifts available:

Mon-Fri 11:00 - 8:00pm

Duties and Responsibilities

  • Answers calls in a courteous, professional, and timely manner, providing a prompt, accurate, and excellent member experience.
  • Demonstrates good time management skills with regards to calls waiting and loan volume. Minimizes hold times and consistently meets adherence standards both daily and monthly.
  • Interviews members to gather information necessary to complete consumer loan applications. Determines and explains appropriate products to best meet members' needs. Answers questions about the loan process.
  • Inputs and processes consumer loan requests.
  • Meets minimum monthly ancillary goals as determined by management.
  • Calculates and explains basic lending ratios related to consumer loans.
  • Assesses loan applications for possible up-sells or counter offers. Makes decision recommendations and processes system approvals.
  • Serves the community and actively participates in area events while representing the Credit Union.
  • Answers service related member calls to support MCC Service as business need arises.
  • Attends job-specific training classes as requested by manager. Completes annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program, and completes FACT Act Red Flag training.

Minimum Education, Experience and Skill Requirements

  • High school diploma or equivalent
  • Minimum of one year of call center or customer service experience.
  • Must have or be working toward Jr Loan Advocate Lending Authority.
  • Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized.
  • Good knowledge and understanding of Credit Union products, services, policies, and procedures, as they relate to the Members Contact Center and consumer loans.
  • Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
  • Good knowledge and understanding of all Credit Union computer systems and software applications required to perform job duties.
  • Good verbal and written communication skills and interpersonal skills, including phone skills, in order to interact professionally and effectively with members and staff.
  • Must be able to work under moderate supervision.
  • Must be able to maintain a high level of confidentiality.
  • Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to analyze and resolve routine problems and situations.
  • Basic knowledge and understanding of Credit Union products, services, policies, and procedures pertinent to the job.
  • Basic knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
  • Basic knowledge and understanding of all Credit Union computer systems and software applications required to perform job duties.
  • Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to explain fact, policies, and practices.
  • Work is closely supervised.

Keywords: Suncoast Schools Federal Credit Union, Fort Myers , MCC Lending Relationship Specialist, Other , Fort Myers, Florida

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