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IT Clinical Applications Support Coordinator

Company: Millennium Physician Group
Location: Fort Myers
Posted on: May 3, 2021

Job Description:

Millennium Physician Group is seeking to hire a full-time / IT Clinical Applications Support Coordinator to join the Information Technology team in Fort Myers, FL. We are looking for a new team member who is positive, energetic, well-organized, can multi-task, and think outside of the box. We want someone who supports our top initiative of ensuring an excellent patient experience!

This position reports to the Clinical Applications Manager. The IT Clinical Applications Support Coordinator is responsible for supporting the needs of clinical applications; providing remote and onsite support to users. They will apply proven problem solving, customer service, and communication skills to help identify, communicate and resolve end user issues. The IT Clinical Applications Support Coordinator must have a strong understanding of ambulatory clinical workflows and processes.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide phone support to users
  • Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
  • Track and log all requests for service into ticket tracking system
  • Resolve incidents and service requests
  • Perform problem resolution research and document solutions
  • Provide support during Go Lives and system upgrades

This position earns competitive compensation plus a full benefits package, including 401(k) with match and three weeks of PTO! We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

Required Knowledge and Experience

Two years of hands on EMR and other clinical applications experience. Strong knowledge of multi-specialty physician office business practices, clinical workflows, concepts and terminology to support IT clinical applications. Clinical background is preferred

Please review the full job description for more details about this exciting opportunity.

ABOUT MILLENNIUM PHYSICIAN GROUP

Formed in 2008, Millennium Physician Group has grown into one of the largest comprehensive primary care practices with more than 400 health care providers located throughout Florida. With corporate headquarters in Fort Myers, Florida, Millennium Physician Group consists of primary care offices, Imaging Centers, Lab Services, and Wellness Programs. You can also find various programs, such as weight management and smoking cessation, led by Millennium Physician Group doctors.

If you are interested in joining an organization that emphasizes teamwork and family, then Millennium Physician Group is the right choice.

Millennium's core values summarize how we treat others, patients, and fellow community members. Millennium CARES for every patient every time.

ARE YOU READY TO JOIN OUR INFORMATION TECHNOLOGY TEAM?

If you feel that you have the experience and qualifications for this position, please click the link to apply today. We look forward to meeting you!

Keywords: Millennium Physician Group, Fort Myers , IT Clinical Applications Support Coordinator, Other , Fort Myers, Florida

Click here to apply!

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