Technical Project Manager
Location: Fort Myers
Posted on: May 3, 2021
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CallMiner's award-winning software empowers
organizations to extract intelligence from customer interactions,
including calls, chat, and social platforms in order to provide our
customers with actionable steps to improve all aspects of their
business. With a cutting-edge product, we are proud to have been
named a leader in the industry by Forrester.
In order to meet our
mission of being the best in our industry, we hire only the best
people and challenge them every day. CallMiner team members are
passionate about delivering innovative technology solutions and
industry-leading customer success. Among other things, Joy is one
of our core values and we strive to ensure our employees find
happiness and satisfaction in their work every
CallMiner is growing
rapidly and expanding into new verticals and countries.
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CallMiner is looking for a Technical Project Manager and strong
leader to join our Project Management Office (PMO). This is a
hands-on and customer-facing project management role with
opportunities to grow into a team leadership role. Based in our Fort Myers office
(and initially remote), the person in this position will
work closely with customers and internal departments to ensure
successful deployments of solutions on time and within scope. The
Project Manager supports the entire project lifecycle, including
pre-sale solution design and definition, configuration,
implementation and transition to Operations. This is an exciting
opportunity to work in a team-oriented environment, to provide
hands-on project management, to support administrative and
reporting activities and to help develop more scalable and
Primary responsibilities include:
Working closely with internal team members, with existing
customers, and with prospects to clearly document professional
service requests and to drive solution design
Managing multiple projects with a high number of customer
Interpreting and transforming customer requirements into project
Tracking projects and tasks through an internal ticketing system
while working closely with technical resources to deliver
Monitoring and maintaining key project dates and financial values
within the ticketing system.
Accurately logging work and providing concise project status
updates in alignment with Project Management Office (PMO)
Providing meeting agendas, facilitating meetings and clearly
communicating outcomes and action items.
Setting and managing expectations with project stakeholders and
deescalating situations that arise.
Proactively managing changes in project scope, identifying risks
and assisting in devising contingency plans.
Maintaining accountability to drive assigned projects to successful
Leveraging product-based training to guide and educate customers on
system configuration through the product's user
Completing internal solution certification and assisting customers
in user acceptance testing.
Leveraging and continually improving the PMO's processes and
corresponding templates to effectively communicate to internal and
external project stakeholders.
An Associate's or Bachelor's Degree in technical or business
discipline or equivalent work experience.
Minimum of 5 years in a hands-on project management role with 3
years in a technical environment.
Has experience managing diverse technical projects, including
software implementations on premise and in a hosted environment,
and possesses familiarity with telephony and network
Is proficient at managing projects of medium to high complexity,
including product implementation in early stage of the product
maturity life cycle.
Is assertive and possesses effective communication and mediation
Demonstrates the ability to positively influence business decisions
and direction and can negotiate priorities and committed
Exercises good judgment in orchestrating activities, in assessing
priorities and in making decisions.
Is adept at handling escalations, professionally solving conflicts
and driving situations to resolution.
Has experience interfacing with customers at all levels and driving
Exhibits confidence to work under pressure, to communicate
effectively and to drive team members to committed
Has experience as part of a cohesive team in which technical
resources are shared across multiple projects.
Possesses the ability to scope a comprehensive technical solution
and to clearly and concisely put technical requirements and
implementation details into a customer-facing
Demonstrates attention to detail in documenting effort estimates,
technical requirements, and project dates.
Demonstrates ability to quickly understand new products, features
Is proficient in applying project management discipline and
structure within an evolving organization while adapting to
customers' specific needs.
Prior experience with a software company that continually delivers
new products and features.
Relevant industry or product experience desired (speech or text
analytics/technology, contact center, telephony background,
enterprise SaaS software, on-premise software
Proficiency with project management software (such as Microsoft
Project or Smartsheet).
A Bachelor's degree.
2+ years' supervisory experience with success in mentoring,
coaching and leading a team.
Ideally candidate will sit in our Fort Myers FL office, but open to
remote within the US
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Keywords: CallMiner, Fort Myers , Technical Project Manager, Other , Fort Myers, Florida
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