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Principal Analyst; Applications Services (Remote)

Company: 001 US Gartner Inc
Location: Fort Myers
Posted on: May 3, 2021

Job Description:

What makes Gartner Research & Advisory a GREAT fit for you? When you join the worlds leading Research & Advisory company, youll be part of a team that values curiosity, expert insights, bold ideas and intellectual courage, while driving partnerships with global organizations to make the right decisions on their key initiatives. Through constant learning, discovery and collaboration, youll not only help clients accomplish their mission-critical priorities, but also grow your career and the scope of your impact across industries. Our culture demands dedication and rewards it with opportunity. If youre always looking for whats next in business and technology, Gartner is looking for you.

Interested in learning more, view and register for any of our upcoming recruiting events here!

An Applications Services Analyst advises Gartner clients who are buying application services from 3rd party service providers (NOT Software vendors or licences) on the best practices in developing selection and evaluation criteria, statement of work (SOW) for RFP, what are the contracting and negotiating terms and conditions for services (Master Service Agreement i.e MSA), and how to manage service providers performance (transitions).

We are look for:

Subject Matter Expertise: Experience and knowledge in Sourcing, Procurement and Supplier management processes, and best practices when buying application services from external providers both within country and offshore is mandatory. Deep knowledge of the region as well as the global IT outsourcing market, service providers and experience in sourcing application implementation services for at least one Cloud ERP (SAP & Oracle, MS Dynamics) and one major SaaS application (Workday, SuccessFactors, Salesforce) is a must. Knowledge of sourcing for Agile development services, integration platform services, Robotic Process Automation (RPA) and AI services and contracting would be a plus.

Education & Professional Experience: Bachelor's Degree and/or advanced professional qualification(s) in related field. Minimum of 7-9 years experience in applications services sourcing practices, especially evaluating Implementation services proposals, application services SLAs and contracting and negotiations. Previous sourcing or contract specialist experience in IT procurement, IT outsourcing, IT services vendor management or managing IT implementation projects, IT operations delivery within technology or business would be ideal background for this analyst position.

Communications: articulate and succinct communication skills:

  • Written: mandatory a strong writing ability is essential. Writing efforts will require taking positions, justifying those positions with facts, and providing actionable analysis and recommendations to sourcing & procurement readers.
  • Oral: mandatory Engaging communication style to confidently speak on video conference as well as face-to-face with Gartner clients. Ability to quickly assess clients concern, empathize, interactively help client with advice and summarize key recommendations and next steps within the short timeframe allocated for the call.
  • Presentation: highly desired create and deliver presentations or workshops virtual or in person. Be able to speak or conduct workshops at Gartner events on your research area/specialty; experience with presentation delivery and speaking in front of large group of people (30-100) is therefore highly desired.

Exceptional analytical skills: critical thinking, ability to draw and defend conclusions from data and communicate both verbally and in writing to others internally and externally.

Strong team-working Ethos: Collaborative behaviours and ability to work remotely, with other analysts within and outside the group to deliver high-quality research. Proactive and willing to expand coverage, learn new areas from peers to support team topic cohorts and helping mentor and develop others.

Problem Solving: Ability to think independently and take logical steps to solve issues, in delivering timely research, projects assigned and provide insightful and original analysis.

Interpersonal skills: Capability to build professional relationships with other analysts, clients, internal support partners and prospects. Respects diversity of people and opinions and behaves in a compelling and enthusiastic manner that drives clients and colleagues to action and guides them to success.

Change & Delivery Resilience: Be comfortable with change and capacity and flexibility to manage multiple tasks/deliverables. Must have excellent time management and planning skills and desire to excel and deliver assigned tasks with high quality.

As an Analyst, you will be responsible for:

Writing research targeted at sourcing, procurement & vendor management leaders who buy applications services (i.e developing, testing, implementing, integrating and ongoing support and maintenance) from external service providers for their business stakeholders.

Providing guidance via video conference to Gartner seat holders, addressing clients questions regarding best practices, in outsourcing, low cost country locations, RFPs, vendor proposal gaps for ERP/SaaS/iPaaS, contract terms and conditions, SLAs for applications services, commercial considerations, market rate cards and supplier management.

Conduct research and analysis based on applications services and outsourcing market trends, providers capabilities within the markets, produce innovative, thought-leading, impactful, analytically deep, fact-based research.

Lead the research process by identifying critical questions facing Gartner clients and crafting appropriate research methods to address them. Provide in-depth analysis based on extensive client input and personal experience.

Provide high quality and timely peer reviews: reviewing other analysts research and providing quality feedback to improve their research quality.

Collaborate effectively with peers by participating in applications services research community meetings to discuss research issues and emerging markets and provider offerings as well as co-authoring research on topics within and outside of the team.

Support Gartner goals via business, personal & team development: Volunteer to lead projects, pilots that support Gartners continuous retention and growth initiatives.

Job Requisition ID:53414

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Keywords: 001 US Gartner Inc, Fort Myers , Principal Analyst; Applications Services (Remote), Other , Fort Myers, Florida

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