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An Applications Services Analyst advises Gartner clients who are
buying application services from 3rd party service providers
(NOT Software vendors or licences) on the best practices in
developing selection and evaluation criteria, statement of work
(SOW) for RFP, what are the contracting and negotiating terms and
conditions for services (Master Service Agreement i.e MSA), and how
to manage service providers performance (transitions).
We are look for:
Subject Matter Expertise: Experience and knowledge in
Sourcing, Procurement and Supplier management processes, and best
practices when buying application services from external providers
both within country and offshore is mandatory. Deep knowledge of
the region as well as the global IT outsourcing market, service
providers and experience in sourcing application implementation
services for at least one Cloud ERP (SAP & Oracle, MS
Dynamics) and one major SaaS application (Workday,
SuccessFactors, Salesforce) is a must. Knowledge of sourcing for
Agile development services, integration platform services, Robotic
Process Automation (RPA) and AI services and contracting would be a
Education & Professional Experience: Bachelor's Degree
and/or advanced professional qualification(s) in related field.
Minimum of 7-9 years experience in applications services
sourcing practices, especially evaluating Implementation services
proposals, application services SLAs and contracting and
negotiations. Previous sourcing or contract specialist experience
in IT procurement, IT outsourcing, IT services vendor management or
managing IT implementation projects, IT operations delivery within
technology or business would be ideal background for this analyst
Communications: articulate and succinct communication
- Written: mandatory a strong writing ability is
essential. Writing efforts will require taking positions,
justifying those positions with facts, and providing actionable
analysis and recommendations to sourcing & procurement
- Oral: mandatory Engaging communication style to
confidently speak on video conference as well as face-to-face with
Gartner clients. Ability to quickly assess clients concern,
empathize, interactively help client with advice and summarize key
recommendations and next steps within the short timeframe allocated
for the call.
- Presentation: highly desired create and deliver
presentations or workshops virtual or in person. Be able to speak
or conduct workshops at Gartner events on your research
area/specialty; experience with presentation delivery and speaking
in front of large group of people (30-100) is therefore highly
Exceptional analytical skills: critical thinking, ability
to draw and defend conclusions from data and communicate both
verbally and in writing to others internally and externally.
Strong team-working Ethos: Collaborative
behaviours and ability to work remotely, with other analysts within
and outside the group to deliver high-quality research. Proactive
and willing to expand coverage, learn new areas from peers to
support team topic cohorts and helping mentor and develop
Problem Solving: Ability to think independently and take
logical steps to solve issues, in delivering timely research,
projects assigned and provide insightful and original analysis.
Interpersonal skills: Capability to build professional
relationships with other analysts, clients, internal support
partners and prospects. Respects diversity of people and opinions
and behaves in a compelling and enthusiastic manner that drives
clients and colleagues to action and guides them to success.
Change & Delivery Resilience: Be comfortable with change
and capacity and flexibility to manage multiple tasks/deliverables.
Must have excellent time management and planning skills and desire
to excel and deliver assigned tasks with high quality.
As an Analyst, you will be responsible for:
Writing research targeted at sourcing, procurement &
vendor management leaders who buy applications services (i.e
developing, testing, implementing, integrating and ongoing support
and maintenance) from external service providers for their business
Providing guidance via video conference to Gartner seat
holders, addressing clients questions regarding best practices,
in outsourcing, low cost country locations, RFPs, vendor proposal
gaps for ERP/SaaS/iPaaS, contract terms and conditions, SLAs for
applications services, commercial considerations, market rate cards
and supplier management.
Conduct research and analysis based on applications
services and outsourcing market trends, providers capabilities
within the markets, produce innovative, thought-leading, impactful,
analytically deep, fact-based research.
Lead the research process by identifying critical
questions facing Gartner clients and crafting appropriate research
methods to address them. Provide in-depth analysis based on
extensive client input and personal experience.
Provide high quality and timely peer reviews: reviewing
other analysts research and providing quality feedback to improve
their research quality.
Collaborate effectively with peers by participating in
applications services research community meetings to discuss
research issues and emerging markets and provider offerings as well
as co-authoring research on topics within and outside of the
Support Gartner goals via business, personal & team
development: Volunteer to lead projects, pilots that support
Gartners continuous retention and growth initiatives.
Job Requisition ID:53414
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