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Information Technology Security Specialist

Company: CallMiner
Location: Fort Myers
Posted on: May 3, 2021

Job Description:

Does Artificial Intelligence excite you? It excites us! CallMiners award-winning software empowers organizations to extract intelligence from customer interactions, including calls, chat, and social platforms in order to provide our customers with actionable steps to improve all aspects of their business. With a cutting-edge product, we are proud to have been named a leader in the industry by Forrester.

In order to meet our mission of being the best in our industry, we hire only the best people and challenge them every day. CallMiner team members are passionate about delivering innovative technology solutions and industry-leading customer success. Among other things, Joy is one of our core values and we strive to ensure our employees find happiness and satisfaction in their work every day.

CallMiner is growing rapidly and expanding into new verticals and countries. In order to fuel this growth, our Marketing Team is searching for a top-notch Product Marketing Manager to be the voice of the product within CallMiner, the market and the channel.

To hear more about what it's like to work at CallMiner, watch our video at


The IT Security Specialist is responsible for supporting the organization's Security Program, including but not limited to, with daily operations of the IT security program; oversight of the annual and ongoing risk assessment process; development; implementation; and maintenance of policies and procedures. Ensure the confidentiality, integrity and access of electronic protected health and personal information, monitor program compliance, securing Office 365 as well as investigation and tracking of incidents and breaches in compliance with federal and state and international laws.

Responsibilities Include:

Maintain and provide support to CallMiner's security programs, including: Support Security and Compliance in Office 365 Perform risk reviews and audits.
Develop and maintain security alerts and monitors.
Report and respond to security incidents and breaches.
Develop, update and maintain our security awareness training.
Work with our engineering team to make sure our software is designed as securely as possible.
Assist Sales teams through the security vetting process for new prospects.
Assist the Security team with creating and updating our security policies and procedures to make sure they stay aligned with industry best practices and changes to laws like CCPA and GDPR.
Take ownership of security projects and drive them to completion.
Educate our users about security best practices.

Requirements and Experience:

Bachelor's Degree in Computer Science, Network Engineering, Information Technology, or proven equivalent experience Knowledge of network security and technologies Understanding of Microsoft Active Directory, MS Windows SQL server Skills in collaboration, teamwork, and problem-solving to achieve goals.
Working knowledge of PCI DSS, SOC 2, ISO 27001, GDPR and CCPA

Keywords: CallMiner, Fort Myers , Information Technology Security Specialist, Other , Fort Myers, Florida

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