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Technical Support Technician I - $14.00 per hour - Ft. Myers, FL.

Company: Title Technologies, Inc.
Location: Fort Myers
Posted on: May 3, 2021

Job Description:

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visitsolera.com.

Role summary

We are looking for a Technical Support Technician to work as part of the TitleTec customer support team. This is someone who has a critical-thinking mindset, is wired with a team-first attitude, and will always put the customer first. The Tech Support Technician will assist customers in with issues they may have concerning Title & Registration, Temp Tags, Electronic Liens and Nationwide Auto Titling.

Company Details

AutoPoint was founded in 2003 with the intent to create better tools for dealership service departments via software, marketing, & communication. TitleTec software allows AutoPoint to offer auto dealers the most technologically advanced, user friendly and cost-effective titling and registration solutions available on the market today.

Role Details

  • Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
  • Build customer rapport by probing, listening, and offering solutions that resolve customer issues
  • Engaging in active listening with callers, confirm or clarify information and manage the call according to training.
  • Use a customer-focused, needs-based review process to educate customers about their transaction.
  • Communicate and report client business issues internally within the business to educate and inform management
  • Document and report on activities and projects in customer relationship management system, Salesforce.com.
  • Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms
  • Demonstrate the ability to remain resilient and professional during highly sensitive and urgent situations
  • Meets and exceeds call volume standards along with other key performance indicators
  • Maintain a strong work ethic with a total commitment to success every day.


Requirements

  • Strong customer focus-dedicated to meeting the expectations and requirements of customers and acts with customer in mind
  • Ability to read and understand State Specific technical documents and requirements
  • Critical Thinking skills/Big Picture Mindset
  • Strong listening skills - attentive to the details, ask clarifying questions and help problem solve
  • Ability to ask prying questions and solve problems
  • Confident yet coachable with feedback from trainers and managers
  • Respond to constructive feedback in a positive and professional manner
  • Quickly learn and apply new skills
  • Multi-task and prioritize tasks
  • Work effectively as part of a team
  • Remains calm under pressure and can think and react quickly, especially in times of distress for customers
  • Effectively communicate ideas verbally and in writing
  • Manage difficult or emotional customers in a calm, polite and professional manner
  • Passion for delivering excellent customer service
  • Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet your customers' needs
  • Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard
  • All other related and/or additional responsibilities that may be required or assigned (prior experience with telephone-based customer service is preferred)
  • High School diploma or equivalent


It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

#LI-HA1

#opentowork

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

Keywords: Title Technologies, Inc., Fort Myers , Technical Support Technician I - $14.00 per hour - Ft. Myers, FL., Other , Fort Myers, Florida

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